Working Title: Senior Solution Software Engineer
Job Class: Information Technology Specialist 4
Agency: Minnesota IT Services
Job ID : 93703
Location : St. Paul
Telework Eligible : Yes #LI-Hybrid
Full/Part Time : Full-Time
Regul ar/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 04/24/2026
Closing Date : 04/30/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Corrections (DOC)
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : Yes - Up to 10%
Salary Range: $37.07 - $61.14 / hourly; $77,402 - $127,660 / annually
Job Class Option : Systems Software
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Exempt - Professional
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.
As the Senior Solution Support Engineer with Minnesota IT Services (MNIT) and the Department of Corrections (DOC) you will be responsible for the stability, integrity, and efficient operation of Information Systems and Technologies, including solutions and devices for a specific set of business portfolios within the Business Services and Support Organization.
This role applies communication, analytical and problem-solving skills to help identify, communicate and resolve issues to maximize the benefit of IT systems investments for the Minnesota Department of Corrections, Clemency Review Commission, Ombudsman and Cannabis Expungement Board.
Due to the nature of the work, this position may be required to travel between DOC facilities .
This position requires an employee to be onsite at 1450 Energy Park Dr. St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
Position requires a minimum of four (4) years of IT related experience in application, device, and software solutions support.
Experience must include:
Portfolio Ticket management experience involving management/prioritization, process oversight and point of escalation for multiple intake points.
Collaborate effectively within a multi-tiered IT support model and with vendors to procure, troubleshoot, and implement scalable technology solutions across agency environments.
Strategizing, monitoring, and executing software updates to ensure system currency and optimal performance.
Collaborating directly with software and asset vendors to troubleshoot technology challenges and implement scalable business solutions.
Management and prioritization of application portfolio demand, overseeing intake processes, and serving as a point of escalation for complex technical issues and projects.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
** This position requires a driver's license for travel between DOC and agency facilities.
Preferred Qualifications
Familiarity with Server operating systems (such as Microsoft Operating systems), client software delivery/configuration (such as GroupPolicy Objects (GPO), drive mappings, Microsoft EndPoint Configuration Manager (MECM) etc.), Firewalls and Networking.
Teleconference/device installation and configuration experience.
Experience with SDLC, ITIL, Incident Management and/or Project Management methodologies
Device support/installation of various printers and misc. devices for varied Solutions Support.
Strongly Preferred Qualifications
Technical knowledge/experience with Building Automation/HVAC systems to include but not limited to installation/configuration/troubleshooting.
MNIT Services experience
MN Department of Corrections or similar Correctional Experience.
Physical Requirements
Requires moving / lifting devices and technologies such as desktops, monitors, laptops, video conferencing devices and miscellaneous equipment from multiple locations. Desk to desk or from one agency site to another. Lifting devices on to storage shelves above head (40 lbs.) and being able to gain access or crawl under desks.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required check prior to employment which may consist of the following:
SEMA4 Records Checks (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
CJIS Background Check
DOC Background Check
Driver's License Check
Mantoux test
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I-983 or any other form that requires that the employer certifying to using E-Verify. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
