Please note this role requires on-site presence in Fredrick, CO, and occasionally Boulder, CO (2-4x monthly)
We are looking for a highly motivated IT professional to join the IT Site Support team in Frederick, CO. Your role is to drive excellence in IT Site Support and to increase overall productivity and user satisfaction and ensure business continuity.
A primary responsibility is to provide a high level of hands-on support for onsite IT services to help minimize business disruptions and implement new solutions. You will administer critical manufacturing and QC systems, provide support to users, and work on IT technology project implementations in a GMP regulated environment.
As part of the larger Agilent IT Infrastructure, we operate with global teams of internal professionals and external consultants.
Job Functions:
System Administration - Local IT Infrastructure
Administer, maintain, and support complex systems in the local IT Infrastructure (local servers, backups, databases, Manufacturing and QC environments) and coordinate activities with Agilent IT services and support teams.
Provide system administration services including user account management, Data Integrity setup, database administration.
Perform Project Manager responsibilities for local projects. Lead or participate in local and global system implementation projects and introduction of new technologies.
Lead or participate in design and delivery of IT processes requiring coordination with internal and external partners.
Manage local IT related projects
Partner with and provide local assistance to other IT functions that do not have site presence.
Ensure that systems are performing efficiently and with high availability.
Site Support
Position requires to be onsite.
Provide support to mission critical applications to restore service disruptions quickly.
Provide first and second level support to local and remote users for urgent local issues and escalations. Involve other support organizations and vendors as needed.
Provide consulting and assistance to users on IT systems and processes; deliver user training.
Develop policies and procedures to improve support activities. Propose process enhancements to improve quality of service, prevent future problems, and deliver a positive experience to employees.
Ensure that tickets are properly documented and communicated.
Develop user communications, user guides, and training programs.
Secondary responsibility: Provide PC services including PC setup, configuration, and troubleshooting.
Compliance
Manage compliance activities related to IT Infrastructure projects in a GMP regulated environment and ensure compliance to Agilent IT policies and procedures.
Contribute to Change Control requests and maintain compliance documentation for changes to IT systems.
Contribute to CAPAs, NCRs, URS, CSV
Participate in Audits as needed
Qualifications
Education: BS in Computer Science or related field, or equivalent experience and certifications
Experience: 8+ years of IS Applications/ IT Technology, 5 years in a GMP-regulated environment preferred
Specific Skills required for the job
Proficient with IT technologies (networking, servers, databases, security, applications).
Hand-on experience with helpdesk systems, MS Active Directory, Windows workstations, Windows Server Operating Systems, Cisco networking, databases (MS SQL), telecommunications tools and Network Management Systems.
Proficient with system administration functions
Experience with VMware Virtualization
Preffered experience within a GMP regulated environment, GDP, CFR 21 part 11 regulations or similar.
Desired experience supporting OT environments, manufacturing and/or quality control systems (PCS SCADA, BAS Siemens Desigo, QC Agilent OpenLab)
Strong analytical and problem-solving skills for troubleshooting and resolving complex systems issues
Project Management experience
Strong organization and time management skills
Strong technical documentation and communication skills
Strong prioritizing and multi-tasking skills
Personal Qualifications
Work independently with little need for supervision
Scheduling flexibility is required to work after regular business hours and/or on weekends and Holidays for critical maintenance and system implementation projects when needed and available for off-hours on-call rotations. Possible future requirement for on-site evening shifts to support Manufacturing.
Communicate well both verbally and in writing, share information and ideas with others, good listening skills.
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least April 28, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $116,800.00 - $182,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations{rel="noopener noreferrer" target="_blank"}
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email jobposting@agilent.com{rel="noopener noreferrer" target="_blank"}
or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility{rel="noopener noreferrer" target="_blank"}
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Travel Required: 10% of the Time
Shift: Day
Duration: No End Date
Job Function: ITPlease Apply at: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYzMDc2Ljg3NjBAYWdpbGVudHRlY2hub2xvZ2llc2NvbXAuYXBsaXRyYWsuY29t{rel="noopener noreferrer" target="_blank"}
