Customer Service Coordinator

Penske • Temecula, CA • 5h ago

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

Assure that all Penske Rental units are maintained and prepared for customers

Ensure parts are available for scheduled work

Hold vendors accountable for quality and adherence to schedule for outside work

Provide customer service, assuring customers are satisfied and will return for additional business.

Maintain shop productivity by optimizing the work plan

Coordinate with district billing clerks as necessary

Other projects and tasks as assigned by supervisor

Qualifications:

2 years of customer service experience required

At least 1 year of hands on mechanical experience required

2 years of supervisory experience preferred

At least 2 years of service department administration preferred

High School diploma or equivalent required

Associates Degree, Technical School Degree, or Bachelors Degree preferred

ASE certification preferred

Prior experience with service scheduling programs and diagnostic programs preferred

The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

The associate must be able to safely work in all weather conditions.

Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

Pay: $28/hr. or $58,240/yr.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Common

Address: 42188 Winchester Rd.

Primary Location: US-CA-Temecula

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2604687

Penske

Go to Apply

Share this job

Similar Jobs

Part-Time Service Lot Porter

Hendrick Automotive Company • Murrieta, CA • 6h ago

Management & Administrative

BMW of Murrieta Location: 41430 Auto Mall Parkway, Murrieta, California 92562 Summary: Responsible for moving and cleaning vehicles. The Porter will perform various tasks and errands for the dealership. Supervisory Respo...

6h ago

Go to Apply

HR Manager (Manufacturing Industry)

Robert Half • Oceanside, CA • 10h ago

Management & Administrative

Description We are seeking an experienced HR Manager to lead human resources operations within a fast-paced manufacturing environment. This role will oversee employee relations, compliance, safety collaboration, and work...

10h ago

Go to Apply

(USA) Area Manager

Walmart • Perris, CA • 10h ago

Management & Administrative

Position Summary... What you'll do... Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling assigning duties andcoordinating workloads in order to ac...

10h ago

Go to Apply

VP, Regional Operations Manager

Banc of California • Vista, CA • 18h ago

Management & Administrative

Salary Range: $74,000 USD to $121,500 USD Description BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of C...

18h ago

Go to Apply

Combination Product Service Operations Manager

BD (Becton, Dickinson and Company) • Temecula, CA • 1d ago

Management & Administrative

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination a...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Murrieta, CA • 2d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2d ago

Go to Apply

Wireless Sales Manager

Acosta Group • Oceanside, CA • 2d ago

Management & Administrative

Wireless Sales Manager General Information Company: PRE-US Location: OCEANSIDE, California, 92054 Ref #: 455673 Pay Rate: $ 21.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 21.00...

2d ago

Go to Apply

Administrative Assistant

Robert Half • San Marcos, CA • 3d ago

Management & Administrative

Description Every team has that one person who keeps everything on track-the one who knows where things are, what needs to happen next, and how to make the day run smoother for everyone else. That's exactly who we're loo...

3d ago

Go to Apply

Branch Office Administrator

Edward Jones • Temecula, CA • 4d ago

Management & Administrative

Position Schedule: Full-Time Branch Address: 27349 Jefferson Avenue, Suite 106, Temecula, CA This job posting is anticipated to remain open for 30 days, from 17-Apr-2026. The posting may close early due to the volume of...

4d ago

Go to Apply

Administrative Housing Coordinator

Casa de Amparo • Oceanside, CA • 5d ago

Management & Administrative

GENERAL FUNCTION: Assists Leadership and the Access and Outreach Coordinator with the facilitation of all matters related to housing, provides accurate and timely support to all staff in New Directions. MAJOR TASKS: Coor...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)