Sr Delivery Operations Manager

Effectual Inc • United States, United States • 6h ago

Job Description: Delivery Operations Manager

Position Overview:

The Delivery Operations Manager serves as the operational leader for Effectual's delivery teams, acting as the connection between engineering, resource management, HR, and client delivery. This role is responsible for ensuring the team is structured, staffed, enabled, and operating effectively to meet current and future client demand. While not responsible for hands-on technical delivery, this individual brings a strong understanding of software engineering environments and is accountable for team readiness, operational execution, and delivery alignment. This role functions with a focus on team operations, workforce planning, and execution.

Key Responsibilities:

Own the day-to-day operational management of engineering and delivery teams, ensuring alignment with business and client needs

Serve as the primary escalation point for team-level issues, delivery coordination challenges, and operational blockers

Partner with Leadership to maintain team structure, role clarity, and effective span of control across the organization

Work closely with Resource Management (RMO) to manage staffing, bench utilization, and alignment of resources to active and upcoming projects

Collaborate with HR and Recruiting to identify hiring needs, support interviews, and ensure timely fulfillment of open roles

Coordinate onboarding of new hires, ensuring they are effectively integrated and ready for client delivery

Drive team readiness by identifying skill gaps and coordinating training or enablement efforts aligned to upcoming work

Maintain visibility into team capacity, project demand, and pipeline to proactively plan for future needs

Support delivery execution by ensuring teams are properly staffed, aligned, and operating efficiently across engagements

Facilitate communication across Engineering, HR, RMO, and leadership to ensure alignment and rapid issue resolution

Monitor operational health of the team, identifying risks, inefficiencies, or gaps and taking action to address them

Continuously improve operational processes, workflows, and coordination across the delivery organization

Qualifications:

Bachelor's degree in Business, Technology, or a related field, or equivalent experience

5+ years of experience in engineering operations, delivery management, or similar roles within a technology or consulting environment

Strong understanding of software engineering, cloud, or technical delivery teams

Prior experience working in or closely supporting engineering or DevOps teams

Demonstrated ability to manage team operations, staffing coordination, and cross-functional execution

Strong organizational, problem-solving, and communication skills

Ability to operate effectively in a fast-paced, high-growth environment with competing priorities

Preferred Qualifications:

Prior hands-on experience in an engineering, DevOps, or cloud-focused role

Experience in a professional services or consulting environment

Familiarity with AWS or cloud-native delivery models

Experience working with resource management and workforce planning functions

Experience supporting onboarding, training, or team enablement initiatives

Salary Range for this position: $130,000-$150,000

"Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on the candidate's skills and alignment with the role requirements."

Travel Requirements:

The travel requirements for this position may vary depending on our needs. You should be prepared to travel domestically as necessary. Travel frequency and duration will be communicated in advance to allow for proper planning and coordination. Typically, travel may include attending conferences, training sessions, and other business-related events. The ability to travel is essential for fulfilling the responsibilities of this role and supporting our organization's goals and objectives.

Company Offered Benefits:

Full-time employees are eligible to participate in our employee benefit programs:

Medical, dental, and vision health insurances,

Short-term disability, long-term disability, and life insurance,

401 (k) with Company match,

Paid time off (PTO) (120 hours PTO that accrue over one year),

Paid time off for major holidays (14 days per year).

These and any other employee benefit offerings are subject to management's discretion and may change at any time.

Physical Demands and Work Environment:

The work is generally performed in an office environment. Physical demands include sitting, keyboarding, verbal communication, and written communication. Employees are occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Effectual Inc. is an EEO employer and does not discriminate based on any protected classification in its hiring, promoting, or any other job-related opportunity.

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