/THE//OUTSIDE//IS IN US ALL./ Announcement: Please remember to attach the required documents listed in this announcement. Resume Cover Letter Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11:59 PM Mountain Time on May 17, 2026. You must apply through the State of Montana Career site. Special Information: This position may be eligible for a statutory base pay increase of $1.00 an hour effective July 1, 2026. Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association). A successful applicant will be subject to a background investigation. Women and minorities are under-represented in this job category and are encouraged to apply. Telework (if applicable): You must reside in Montana (or move to Montana) to accept this position. In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena. Specific conditions will be provided by the supervisor and must adhere to state policy. This position requires some travel and occasional irregular hours to meet project deadlines or to resolve major hardware or software problems. Weekend hours are also to be expected occasionally. Long hours of PC use are often required. Specific Job Information: This position is responsible for providing technical support for the users and computers in FWP's Helena Region. These responsibilities include working with end users to resolve application and hardware problems; assisting users with the State's Procurement process for obtaining any IT products or services; maintaining inventory records and maintenance records for agency hardware and software; and planning and scheduling computer conversions and upgrades. Network Services technicians are physically located in FWP's regional headquarters. Technicians must be able to work alone but have the ability to collaborate electronically with their peers that are spread across the entire state. The Network Services Bureau is also responsible for providing support for the Automated Licensing System provider's terminal, printers and operating systems. These providers vary from large sporting goods stores to small bait shops. Each regional technician is responsible for the file and print servers located in their regions. These responsibilities include managing and installing central printers; installing, troubleshooting, and maintaining software including operating systems, shared applications, utilities, and upgrades; maintaining documentation on server configuration; and monitoring server disk space utilization and availability of shared resources. This position enjoys a wide variety of technical challenges. A typical day can start with providing video conference support for a Fish and Wildlife Commission meeting then updating a code plug on a warden's radio and finally helping a home office employee access the agency's internal site. Physical and Environmental Demands: Position works under the general supervision of the Network Services Bureau Chief. The supervisor coordinates work through work plans and performance appraisals. Generally, the position works independently to perform the development, documentation, operation, and maintenance of assigned systems within developed guidelines and standards. This position may on occasion be required to work flexible hours and/or travel out of state. Position requires extensive personal contact with agency staff and periodic contact with auditors, vendors, the public and staff from other state and federal agencies. Knowledge, Skills and Abilities (Behaviors): This position requires a high degree of problem-solving abilities. Undocumented problems and issues are common-place, and a thorough knowledge of the concepts and theories of data networking are essential. An understanding of switched and routed networks, protocols, client/server technologies, and superior researching skills are all a requirement for successful tenure in this position. The incumbent should possess the following abilities: Ability to multi-task Ability to communicate effectively, both verbally and in writing Ability to rapidly achieve in-depth understanding of diverse issues and business needs Information System Specialists 4 Ability to determine goals, resource needs and to coordinate and integrate the various components of a complex system Ability to work independently with little or no direct supervision and only general guidance Ability to assess complex problems and exercise sound judgement for analyzing, and appraising, evaluating, and solving difficult problems Ability to work effectively and efficiently to meet deadlines Ability to cope with a stressful work environment that consists of complex systems, wide disparity in user abilities and needs, and significant geographical distances between facilities. The incumbent should possess the following knowledge and skills: Knowledge of TCP/IP Microsoft Active Directory Microfocus ZCM Windows Operating Systems (server/workstation) Linux Operating Systems (server/workstation) PC/Server Hardware (i.e., disk systems, basic components, networking components, etc.) Solid knowledge of networking concepts Basic understanding of network security and disaster recovery principles Advanced knowledge of Microsoft Office Suite and office automation technologies and products Basic knowledge of database concepts and theories Minimum Qualifications (Education and Experience): The knowledge, skills, and abilities of this position are normally attained through a Bachelor's degree in Computer Science, information technology or a related field or 3 years of directly related qualifying experience. Other combinations of education and experience will be considered on a case-by-case basis. Title: Information Systems Specialist Location: Helena Requisition ID: 26141131
