Customer Service Representative

Mom's Meals • Ankeny, IA • 3h ago

Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.Our team member enjoy:

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path for promotion starting Day 1

Eligible for Referral Bonuses starting Day 1

Weekly paychecks

PTO, 401k, & a Full benefits package

Position Responsibilities may include, but not limited to

Handle inbound and outbound customer service calls with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

Required Skills & Experience

High school degree or GED

1 year of previous customer service experience

Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)

Clear oral communication skills

Ability to deescalate situations and quickly resolve customer complaints

Prior experience adhering to company policies and showing core values

Preferred Skills & Experience

1 year of previous call center experience

Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems

Previous experience working with HIPAA policies and procedures

Bilingual (English/Spanish)

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Go to Apply

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