Account Director

Cushman & Wakefield • Chicago, IL • 2h ago

Job Title

Account Director

Job Description Summary

The Account Director is responsible for leading multiple strategic global occupier accounts, delivering integrated real estate services across transaction management, portfolio strategy, and account governance. This individual serves as the primary client relationship leader, aligning real estate strategy with broader business objectives, while driving portfolio optimization, revenue growth, and client satisfaction.

Job Description

Client Leadership & Relationship Management

Serve as the senior point of contact for global portfolio clients

Build and maintain long-term executive relationships across client stakeholders

Lead regular strategy, performance, and governance meetings

Translate client business goals into actionable real estate strategies

Portfolio Strategy & Transaction Oversight

Drive portfolio optimization, cost savings, and location strategy initiatives

Generate insights from reporting and client feedback to establish strategy and make proactive recommendations (i.e. early lease restructure, consolidation opportunity, capital markets activity)

Manage project activation including timing for kick off, project specific strategy development

Oversee dozens of ongoing active transactions to ensure smooth execution from Transaction Manager(s).

Lead complex assignments including Corporate HQ, rooftop consolidation, sale-leaseback and build-to-suit transactions.

Integrate appropriate resources for account and project success including Strategic Consulting, Project & Development Services, Business Incentives, Labor/Location Strategy and Corporate Capital Markets.

Account Management

Coordinate field broker selection process and commission split negotiations

Assist with determining client needs and communicating project parameters

Coordinate negotiations and management of transactions

Coordinate legal review of all clients leased/owned documents

Work with brokerage team financial analyst to develop PowerBI dashboards and reporting tools

Develop and ensure accuracy of financial analysis for lease transactions, sale-leasebacks, subleases, lease vs. buy analysis.

Coordinate client site visits/market tours

Ensure all State real estate standards are met

Assist in the management of client rebate accounts and additional C&W services cost balances above Transaction Management

Develop and host quarterly business reviews (QBRs) with clients

Identify execute and measure cost savings and value creation initiatives

Account Governance & Service Delivery

Establish and manage account governance framework and KPIs, develop and host client Quarterly Business Reviews (QBRs)

Ensure delivery of best-in-class service across all service lines

Oversee contract compliance, reporting, and performance tracking

Implement continuous improvement initiatives and data-driven decision making

Coordinate with internal groups: brokerage, capital markets, workplace strategy, finance, legal, incentives, etc.

Drive collaboration across regions for consistent global execution

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 170,000.00 - $200,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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