Customer Service Representative

Robert Half • Indianapolis, IN • 4h ago

Description

We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to permanent opportunity is ideal for someone who enjoys helping others, managing inquiries efficiently, and delivering a positive service experience in every interaction. In this role, you will assist individuals connected to a mission-driven organization that serves veterans, their families, and local communities. Success in this position requires strong communication, sound judgment, and the ability to work accurately across multiple systems in a fast-paced environment.

Responsibilities:

Respond to incoming customer inquiries by phone and provide clear, courteous, and solution-focused support.

Document conversations, updates, and account details with a high level of accuracy while following established procedures.

Use multiple applications and internal systems at the same time to research issues, enter information, and complete service requests.

Investigate customer concerns, identify appropriate next steps, and escalate more complex matters when additional support is needed.

Maintain a calm and attentive approach during challenging interactions and work to de-escalate concerns effectively.

Adapt to updated workflows, system changes, and shifting priorities while continuing to meet service expectations.

Collaborate with team members and supervisors to share information, resolve issues, and support daily operations.

Meet attendance, schedule, and coverage expectations to help ensure consistent service for customers.

Requirements

Requirements:

Prior experience in customer service, call center support, or a similar client-facing role.

Strong verbal and written communication skills with the ability to listen actively and respond with empathy.

Comfortable navigating several computer systems, applications, and screens during live customer interactions.

Solid data entry skills with close attention to detail and accuracy in records and documentation.

Working knowledge of basic office software, including Microsoft Word and Microsoft Excel.

Good judgment and problem-solving ability when handling questions, concerns, and service-related issues.

Reliable attendance, punctuality, and flexibility to adjust to changing processes or business needs.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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