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Customer Services Administrator

Kelly Services • Pocatello, ID • 13h ago

Position: Customer Services Administrator

Compensation: $20/hr

Schedule: Monday - Friday, 7:30AM - 4:30PM (hours may flex based on business needs)

Interview: Onsite interviews required

Pre-employment: Background check and drug test mandatory prior to employment

Summary:

Seeking a detail-oriented and organized professional to manage order entry and backorder tracking in a fast-paced office environment. The ideal candidate will have proven office and customer service experience, proficiency with Microsoft Office (including Outlook), and the ability to effectively communicate and collaborate with both internal teams and customers. This position supports order management, administrative functions, and process improvements.

Responsibilities:

Enter and manage new orders and backorders in the order management system

Collect and communicate ETA information to customers

File, organize, and maintain paperwork accurately

Work directly with sales staff and customers to resolve inquiries

Plan and coordinate shipments for both fleet and less-than-truckload (LTL) deliveries

Print and process Bills of Lading (BOLs)

Support special projects and drive process improvements

Deliver a variety of general office and administrative services as needed

Skills & Qualifications:

High school diploma or equivalent required

3-5 years of experience in office-based customer service, clerical, or administrative roles, with specific experience in order management

Strong organizational skills and attention to detail

Proven ability to set, prioritize, and track multiple tasks

Effective oral and written communication skills for client and team interaction

Ability to develop relationships and work collaboratively within a team

Self-motivated, disciplined, and capable of working independently

Competency in Microsoft Office Suite, Outlook, and web browsers

Solid math skills and business administrative knowledge

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly ® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culture-we're dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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