Account & Relationship Management Executive - Key Account Manager

Wolters Kluwer • Phoenix, AZ • 3h ago

About the Role:

As an Account & Relationship Management Executive/Key Account Manager, you will manage a book of existing business comprised of Key Accounts $250k and larger. You will be expected to uncover opportunities for our Core Products and Expert solutions. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth. You will be calling on and building relationships with multiple stakeholders within Key Accounts which may include Librarians, Heads of Research and Data Analytics, CNO's and/or CQO/VP Quality and other C-suite roles within the clinical setting. The Account & Relationship Management Executive/Key Account Manager will be responsible for managing a territory covering Key Accounts in a designated geography.

The Region/Territory is the Central U.S.

Responsibilities :

Identify and develop new business opportunities for Core Products and Expert Solutions within assigned market.

Engage with clients to understand their needs and align them with the organization's offerings.

Prepare and deliver effective sales presentations and product demonstrations.

Negotiate product/service terms with moderate authority.

Maintain comprehensive records of customer interactions and sales metrics.

Follow up on leads and convert them into sales.

Manage customer accounts and ensure their satisfaction.

Collaborate with internal teams to address customer requirements and issues.

Assist in the preparation of sales forecasts and performance reports.

Participate in developing strategies to achieve sales targets.

Skills:

Communication: Strong verbal and written communication skills.

Customer Service/Account Management: Understanding of principles and practices for effective customer service and large account management.

Product Knowledge: Familiarity with the organization's products or services.

Sales Strategy: Strong value-based, consultative selling strategy.

CRM Software: Proficient use of Customer Relationship Management tools.

Problem-Solving: Capability to understand and resolve complex customer issues.

Organization: Strong organizational and time-management skills.

Analytical Skills: Basic analytics for tracking performance and metrics.

Experience :

Bachelor's degree or equivalent experience.

7+ years of account management, sales, and relationship management experience, preferably selling into large hospital/health systems.

Software sales experience

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

Administrative Coordinator

Robert Half • Glendale, AZ • 3h ago

Management & Administrative

Description We are looking for an Administrative Coordinator to support housing access efforts for refugee and immigrant clients in Glendale, Arizona. This Contract position focuses on coordinating housing resources, str...

3h ago

Go to Apply

DOWNTOWN CAMPUS MANAGER ARIZONA STATE UNIVERSITY

Compass Group, North America • Tempe, AZ • 6h ago

Management & Administrative

SSC Position Title: DOWNTOWN CAMPUS MANAGER ARIZONA STATE UNIVERSITY TEMPE AZ SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest ass...

6h ago

Go to Apply

EVENT MANAGER ARIZONA STATE UNIVERSITY

Compass Group, North America • Tempe, AZ • 6h ago

Management & Administrative

SSC Position Title: EVENT MANAGER ARIZONA STATE UNIVERSITY TEMPE, AZ SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By ut...

6h ago

Go to Apply

FLOOR MANAGER ARIZONA STATE UNIVERSITY

Compass Group, North America • Tempe, AZ • 6h ago

Management & Administrative

SSC Position Title: FLOOR MANAGER ARIZONA STATE UNIVERSITY, TEMPE, AZ SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By u...

6h ago

Go to Apply

Lead Software Engineer - ServiceNow

Wells Fargo • Chandler, AZ • 6h ago

Management & Administrative

About this role: The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business li...

6h ago

Go to Apply

Reservation Manager

U-Haul • Chandler, AZ • 10h ago

Management & Administrative

Location: 6247 E Main St, Mesa, Arizona 85205 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast...

10h ago

Go to Apply

Customer Service Representative

Robert Half • Tempe, AZ • 10h ago

Management & Administrative

Description We are looking for a motivated Customer Service Representative to join a dynamic team in Tempe, Arizona. This Contract to permanent position offers an excellent opportunity to build a career in the mortgage a...

10h ago

Go to Apply

Account Manager - Commercial HVAC

EMCOR Group • Phoenix, AZ • 11h ago

Management & Administrative

About Us We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source...

11h ago

Go to Apply

Multifamily-Land Acquisition Manager - Phoenix

D.R. Horton, Inc. • Scottsdale, AZ • 11h ago

Management & Administrative

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princi...

11h ago

Go to Apply

Senior Strategic Business Account Manager

SRP • Tempe, AZ • 11h ago

Management & Administrative

Senior Strategic Business Account Manager Location: Tempe, AZ, US Date: Apr 17, 2026 Requisition ID : 19992 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in t...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)