2099 South State College Boulevard, Anaheim, CA
Employment Type: Full-time
Contract Type: US - Full Time
Job Family: Sales
Experience Level (for career site): Experienced Professional
Compensation: USD 23 - USD 28 - hourly
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for a Customer Service Specialist to join our Rexel USA team in Anaheim, CA!
Customer Service Specialist I or II level:
Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.
Summary:
The Customer Service Specialist is responsible for managing project business by placing orders, tracking shipments, and billing the customer correctly. The Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project.
What You'll Do:
Manage all aspects of low profile/complex projects
Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
Read through all Purchase Orders to get an understanding of requirements and makes sure terms and conditions are correct
Work with sales and vendors to obtain additional margin when possible
Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods, and account management to ensure we are meeting customer expectations
Expedite backorders to maximize fill rates and customer satisfaction
Manage the delivery schedule, product quality, information updates and back charge
Receive day to day requests from the project as well as large packages from the Quotation team
With assistance from leadership, provide timely price quotations, requotes, and/or proposals
Work with leadership to determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
Perform other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
1+ years of quotation, project management, or customer service experience
Experience in electrical distribution industry preferred
High School or GED - Required
Knowledge, Skills & Abilities
Ability to effectively communicate with customers and peers
Knowledge of Microsoft Outlook, Word, Excel, and Power Point
Must possess an entrepreneurial spirit, be self-motivated and enthusiastic about the business
Must possess the capacity to function effectively and multi-task in a demanding and time sensitive environment
Must be detail oriented and possess excellent organizational and time management skills
Must be analytical and able to solve problems
Ability to drive results
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Occasionally - up to 20%
Up to 25 pounds - Occasionally - up to 20%
Up to 50 pounds - Occasionally - up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
Handles or works with potentially dangerous equipment - Occasionally - up to 20%
Travels to offsite locations - Occasionally - up to 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of California only, the pay range is $23.00 to $28.00 , depending upon qualifications, experience, and other considerations permitted by law. Commission/bonus plan: Project House Plan
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
