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Customer Service Representative

Kinder Morgan • Charleston, SC • 4h ago

Job ID #: 32435 Location: SC-CHARLESTON

Functional Area: Clerical/Admin. Position Type: Full Time

Experience Required: 3 - 5 Years Relocation Provided: No

Education Required: GED

RC/Department: 6691 -SEREG SHIPYARD RIVER LIQUIDS :BULKB

Position Description

Shipyard River Terminal - South terminal unloads and loads tank trucks, tank cars, barges, and ships to/from bulk liquid storage tanks that are leased by our Customers. These bulk liquid products include chemicals and petrochemicals.

Essential duties and responsibilities:

Maintain professional relationships with customers, carriers and other Kinder Morgan employees

Properly handle paperwork (product movement orders - PMO) to efficiently execute customer tank truck, tank car, barge/tug, tank transfers orders in Kinder Morgan's Galahad inventory system, the Terminal Management System (TMS) and inventory tracking systems.

Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors

Work closely with multiple departments as a team to avoid conflicts and meet all customers needs / multiple demands

Must be able to multi-task with shifting priorities

Creating plant operating orders, taking phone calls, interfacing with truck drivers, communicating via radio, contacting customers to and resolving conflicts

Issue proper placards, seals, and COA's and to driver

Obtain tare and gross weights of tank trucks; calculate quantity of product loaded

Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements

Accurately complete all product movement data in the KM and customer inventory systems while providing great customer service

Follow through on customer related issues to ensure complete customer satisfaction

Maintain proficiency and accuracy using product movement orders, Kinder Morgan Order creation system (Galahad), and Kinder Morgan's dual verification procedure

Handle issues and problems related to the movement of the customers' product by interfacing with the Senior CSR, Customer Service Manager, Operations Supervisor, Crew Leaders, CSRs and the Commercial Department to offer and execute solutions and adjustments in a timely manner

Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.

Must be current in DOT certification/training

Monitor Customer inventory to ensure sufficient space/product available to complete requested orders to load or discharge tank truck, barges, vessels, tank cars, tugs.

Prepare daily / weekly / monthly customer reports

Other duties as assigned

Education Requirements:

High school diploma or equivalent

College experience is a plus

Position Requirements

Must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions)

Proficient in Excel, Access, and Outlook

Must have the knowledge and ability to work with TP Vision and/or any other inventory systems (TMS)

Must be very detailed oriented and have the ability to problem solve and troubleshoot

Must be able to work in a fast-paced environment with the ability the multi-task as well as manage the dispatching office with minimal supervision

Must be able to perform work as directed by management

Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions

Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules

Must be able to work quickly, independently and accurately under pressure

Maintain regular, dependable attendance and high level of performance

Preferred Job Requirements:

3-5 years experience working in the liquids or industrial environment

Knowledge of DOT rules and regulations

Experience dispatching, scaling trucks and calculating loads according to DOT regulations

Physical requirements

Include but may not be limited to walking up and down stairs, standing for extending periods of time and carrying up to 25 pounds

Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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