Treasury Management Support Specialist (Q2 Digital Banking)

SolomonEdwards • Albany, NY • 4h ago

About Us

SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards

Position Summary:

We are seeking a Treasury Management Support Specialist to join a leading financial services organization undergoing a major digital banking transformation across the United States. This role will provide high-touch, "white glove" support to treasury management clients during a critical Q2 Digital Banking platform conversion, ensuring a seamless transition and strong user adoption.

Essential Duties:

· Provide white-glove support to treasury management clients during system conversion.

· Partner with Relationship Managers to conduct proactive outreach and client support.

· Assist clients with Q2 Digital Banking platform navigation and access.

· Configure customer admin setup, including user access and permissions.

· Guide clients through ACH templates, payments, approvals, and batch uploads.

· Troubleshoot issues to ensure a seamless post-conversion experience.

· Deliver high-touch client service to drive confidence and platform adoption.

Qualifications:

· Bachelor's degree in Finance, Business, or related field preferred.

· 3+ years of treasury management or commercial banking experience.

· Direct experience with Q2 Digital Banking platform required.

· Hands-on experience with ACH processing, templates, and approvals.

Skills and Job-Specific Competencies:

· Strong knowledge of treasury management systems and digital banking platforms.

· Proficiency in ACH processing and payment workflows.

· Excellent client-facing communication and relationship management skills.

· Ability to troubleshoot technical issues in real-time.

· Strong attention to detail and organizational skills.

· Ability to work independently in a fast-paced, remote environment.

Travel Requirements: No travel will be required, unless at the client's discretion.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.

Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly rate for this role is up to $75.

Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).

Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.

We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives and to be their whole selves.

Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.

Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.

Place of Work

Remote

Requisition ID

Job Type

Contract

Application Email

ffelcher@solomonedwards.com

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