Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first six months will be on-site in the office as Mediacom provides the training for your new role.
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Month 1-3: Training (onsite)
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Month 4-5: Live calls, ongoing training as needed (onsite)
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Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
-
$1000 Sign-On Bonus!
-
Paid on the job training and opportunity to promote!
-
Company Provided Equipment!
-
Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
-
Health, vision, and dental insurance!
-
Paid vacation, holidays and flex paid time off!
-
401K with generous company match!
-
Pay increases through self-guided training!
-
Monthly commission potential!
-
Shift differential pay increase for evening shifts!
-
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
-
Education Enrichment up to $5,000 per year for qualified employees!
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Employee Wellness Program!
Position Responsibilities:
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Interact with customers by telephone, as well as e-mail, mail, and fax.
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Answer customer inquiries and solve problems regarding billing, services, and products.
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Assess customer needs and interests to present Mediacom products and services.
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Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
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Exceed or maintain minimum sales, quality, and productivity standards.
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Demonstrate courtesy and patience in customer relations.
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Troubleshoot basic service issues and schedule on site service calls when necessary.
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Receive and process customer payments.
Position Requirements:
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High School Diploma or GED required; 2 Year degree preferred.
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1-2 years prior work experience in customer facing role required.
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Technical support experience preferred; not required.
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Basic knowledge of Microsoft Windows and experience using email programs.
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Previous experience in an inbound call center environment preferred.
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Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
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Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
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Strong written and verbal communication skills with the ability to work in a fast-paced environment.
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Detail oriented, strong organizational and follow-through skills are required.
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Ability to @type 30+ WPM.
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Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
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Ability to work evenings, weekends, and holidays.
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Ability to work overtime when needed.
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Ability to sit for extended periods of time.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $14.00 -$15.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
Mediacom Communications EOE/AA including disability/vets; we consider applications without regard to race, color, religion, sex, national origin, disability or vet status.
Minimum Education Required
High School Diploma or GED
Minimum Experience Required
Position Requirements:
-
High School Diploma or GED required; 2 Year degree preferred.
-
1-2 years prior work experience in customer facing role required.
-
Technical support experience preferred; not required.
-
Basic knowledge of Microsoft Windows and experience using email programs.
-
Previous experience in an inbound call center environment preferred.
-
Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
-
Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
-
Strong written and verbal communication skills with the ability to work in a fast-paced environment.
-
Detail oriented, strong organizational and follow-through skills are required.
-
Ability to @type 30+ WPM.
-
Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
-
Ability to work evenings, weekends, and holidays.
-
Ability to work overtime when needed.
-
Ability to sit for extended periods of time.
Shift
First (Day)
Number of Openings
2
Public Transportation Accessible
No
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
Yes
Compensation
$14.00 - $15.50 / Hourly
Postal Code
56093
Place of Work
Hybrid
Requisition ID
19788
Job Type
Full Time
Job Benefits
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
-
$1000 Sign-On Bonus!
-
Paid on the job training and opportunity to promote!
-
Company Provided Equipment!
-
Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
-
Health, vision, and dental insurance!
-
Paid vacation, holidays and flex paid time off!
-
401K with generous company match!
-
Pay increases through self-guided training!
-
Monthly commission potential!
-
Shift differential pay increase for evening shifts!
-
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
-
Education Enrichment up to $5,000 per year for qualified employees!
-
Employee Wellness Program!
Application Link
https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=MEDIACOMCC&cws=46&rid=19788
