Manager, ILS Operations & Technology Enablement

The Walt Disney Company • Glendale, CA • 2h ago

About the Team

The Strategic Development team designs and evolves the compliance architecture of the International Labor Standards (ILS) group to meet multi-regulatory human rights due diligence (HRDD) requirements across jurisdictions. Serving as a centralized hub to enable effective compliance execution, the team leads compliance strategy & program design, regulatory readiness, operating model evolution, technology & platform strategy, and enterprise enablement.

Strategic Development collaborates closely with global compliance operations, regional management, enterprise technology, legal, policy, and business leaders to ensure the compliance system is scalable, HRDD-ready, and risk-aligned.

Position Overview

The Manager, ILS Operations & Technology Enablement leads the department's operational excellence and technology enablement portfolio within Strategic Development and develops the team responsible for delivering this mandate.

This leadership role leads a team responsible for:

Business ownership of the ILS Program compliance platform

Cohesive technology and data governance alignment across the department's compliance ecosystem

Workflow modernization and performance optimization initiatives

Implementation of an HRDD-ready compliance operating model

Centralized standards for platform governance and operational execution

Key Responsibilities

Compliance Technology Strategy & Platform Governance

This role centralizes operational and technology standards to prevent duplication, siloed builds, and architectural misalignment.

Serve as the accountable business owner for the ILS Program compliance platform and partner with Enterprise Technology to define system requirements

Establish governance standards for backlog prioritization, feature approval, sustainment planning, data governance, and documentation

Ensure platform evolution aligns with the department's broader technology strategy

Identify fragmentation risks across compliance platforms and escalate alignment recommendations

Participate in cross-functional governance forums to promote ecosystem integration

Define principles for system interoperability, data consistency, and user experience coherence

Support the definition of a departmental multi-year technology roadmap aligned to regulatory obligations and operating model design
Automation & AI Integration

Identify high-impact automation and AI use cases within compliance operations

Develop pilots and business cases for workflow automation and risk-based decision support

Establish guardrails for responsible AI use in compliance decision environments

Measure impact of automation on cost, cycle time, and risk mitigation
Data Governance & Analytics Enablement

Define business data ownership and data quality standards for compliance platforms

Partner with enterprise data teams to integrate compliance data into corporate data architecture

Establish KPI dashboards and operational metrics (e.g., cycle time, control effectiveness, exception rates, risk distribution)

Ensure traceability between regulatory requirements, controls, and system outputs
Operational Excellence & Workflow Modernization

This role builds and institutionalizes a centralized operational excellence capability.

Lead structured workflow modernization initiatives across compliance execution

Establish process design standards and documentation norms for the department

Reduce manual workload and operational inefficiencies through disciplined process engineering

Introduce performance dashboards to drive accountability and continuous improvement

Promote consistent execution standards across regions and regulatory programs
Transformation & Cross-Regulatory Operating Model Enablement

Lead technology-enabled transformation initiatives aligned to the department's integrated operating model

Translate structural and governance decisions into system and workflow implications

Ensure platform capabilities support role clarity, decision rights, and cross-functional integration

Support operating model implementation by embedding process and technology coherence
Financial & Strategic Planning Support

Develop business cases for platform and workflow investments

Propose annual OKRs and performance targets for team

Support Strategic Development team budget planning with spend forecasts and ROI modeling

Provide data-driven justifications for technology and optimization initiatives
Team Leadership & Capability Development

Lead, coach, and develop a team of operational specialists to deploy technology-enabled solutions

Establish clear performance expectations aligned to departmental strategy

Build technical and strategic capability across platform ownership, workflow design, and analytics

Create succession depth and development pathways for direct reports

Foster a culture of structured problem-solving, performance discipline, and continuous improvement

Model cross-functional collaboration and professional maturity in politically complex environments

Experience Required

8+ years in compliance operations, enterprise transformation, or technology-enabled operational roles

3+ years of people management experience with demonstrated team development impact

Demonstrated experience leading cross-functional transformation initiatives

Experience serving as business owner for enterprise platforms

Experience delivering measurable operational performance improvements

Experience building business cases for technology investment

Preferred:

Exposure to global regulatory compliance environments (e.g., UFLPA, EUDR, CSDDD)

Familiarity with governance and risk frameworks (e.g., COSO ERM, ISO 37301, IIA Three Lines)

Skills & Competencies

Strategy & Transformation: Program and project leadership; change implementation sequencing; operating model enhancement support; cross-functional alignment

Technical & Functional: Process mapping and workflow engineering; platform governance and system requirements definition; data governance and KPI design; risk and control integration; regulatory requirement translation into system logic; automation and AI enablement strategy

Analytical: Ability to identify structural inefficiencies and root causes; strong quantitative and data interpretation capability; business case modeling and cost-benefit analysis; systems thinking across multi-regulatory environment

Leadership & Influence: ability to work cross-functionally across compliance, legal, technology, and business teams; clear executive communication and structured presentation skills; ability to operate in ambiguous, evolving regulatory environments; strong stakeholder management and prioritization capability

Team & People Development: Talent development and coaching; delegation with accountability; performance management; capability building in technical teams; constructive feedback and succession planning

Education

Bachelor's degree in international studies, political science, public policy, economics, business administration, sustainability, supply chain management, information systems, or related field; advanced degree preferred????

Additional Information

This position is an on-site role requiring a minimum of four days per week in the office, with Glendale, CA as the preferred location; other U.S. locations with Disney offices may be considered on a case-by-case basis for exceptionally qualified candidates.

The hiring range for this position in California is $126,800.00 - $170,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10145325

Location: Glendale,California

Job Posting Company: The Walt Disney Company (Corporate)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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