Branch Manager

BrightView • Mechanicsville, VA • 3h ago

Description

The Best Teams are Created and Maintained Here.

Job Summary

The Branch Manager is responsible for overseeing all aspects of branch operations, including compliance, safety, efficiency, customer service, and profitability. This leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. The Branch Manager plays a crucial role in creating a high-performing, professional, and safe work environment that aligns with company values and standards.

Duties and Responsibilities:

Branch Operations

Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures

Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance

Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment

Ensure proper usage, maintenance, and accountability of tools and resources

Sales & Business Development

Develop and execute strategic business development plans to meet or exceed annual growth targets

Manage and support the sales team to maintain a healthy, qualified sales pipeline

Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers

Customer Service & Relationship Management

Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience

Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention

Build and maintain strong relationships with key clients and business partners

Monitor client feedback and implement service improvements to drive retention and meet customer expectations

Financial & Performance Management

Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting

Ensure timely billing and collections to support cash flow and financial health

Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings

Track performance against KPIs and implement improvements to maximize branch profitability

Environment, Health & Safety (EHS)

Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures

Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents

Promote a culture of safety and accountability across all branch operations

Team Leadership & Development

Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness

Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions

Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth

Build overall branch capabilities to support sustainable long-term success

Education and Experience:

Bachelor's degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education

3-5 years of management experience, preferably in landscaping, operations, or a service-based industry

Demonstrated ability to manage P&L and understand financial reports

Strong knowledge of safety standards and operational compliance practices

Proven leadership skills with experience in team development, motivation, and performance management

Results-driven leader who motivates teams and builds strong customer relationships

Adaptive and proactive in managing change and solving complex operational issues

Excellent communication, problem-solving, and customer service skills

Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software

Physical Demands/Requirements:

Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers

Ability to physically perform the basic life operational functions of walking, standing, and kneeling

Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Work in an indoor office and also outdoors during site walkthroughs and site supervision duties.

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process _.

It's Not Just a Team. It's One BrightView._

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