Front Office Manager

The Colonnade Hotel • Boston, MA • 2h ago

Front Office Manager Welcome to The Colonnade! Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only Roof Top swimming pool. If you are a self-driven and motivated hospitality professional that loves having the opportunity to make someone's day while leading a team, this could be a terrific position for you. What we're looking for: The Front Office Manager leads the Front Office Team including overseeing Guest Service Agents, Bell, and Door. This role will also help to efficiently check guests in and out of the hotel, and assists with any and all guest needs during their stay. The Front Office Manager reports to the Director of Rooms, and acts as a coach and support for the Front Office Team. This key role also effectively communicates concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, and reservations. What the job is like: Support and coach front desk Complete shift check-lists as specified. Handle guest check-ins and check-outs and all special requests and challenges in an efficiently and in a friendly and professional manner. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals. Print cashiers report and verify balances. Verify all banks and deposits accordingly. Monitor key control to maintain hotel security. Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlet locations and hours of operation. Skills, Abilities and Experience needed to be successful Applicants must be able to work a variable schedule including evenings, weekends, and holidays. Must have minimum 3-4 years experience in the Front Office of a luxury Hotel or similar. Knowledge of Opera system strongly preferred. Must be a reliable, detail-oriented, and organized systematic thinker. Must be able to lead and inspire a team. Must be able to prioritize job functions in order to meet deadlines. Must be a self-starter with a great personality and strong skills. Think you might be the right fit? We'd love to hear from you! We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gem Colonnade Hotel. Physical Requirements: Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments. About us: The Colonnade has redefined the essence of urban stays. From an exhilarating rooftop pool with lounge to a full-service fitness center we're constantly challenging the standard of what a Boston hotel should be. Discover an enchanting Boston neighborhood vibe that offers insight into urban living with the convenience of access to nearby Boston attractions and a bustling shopping district. The Colonnade Hotel has provided genuine Bostonian hospitality to residents and visitors for more than 40 years. A beloved Back Bay landmark whose opening launched the neighborhood's renaissance in the early 1970s, The Four-Diamond Colonnade Hotel is home to the city's only rooftop pool, to a host of recently remodeled function rooms and the hotel's grand ballroom, providing the setting for many of the city's memorable business and social events. The Colonnade Hotel is within walking distance of Newbury Street and many of Boston's finest shops, museums, galleries, and landmarks including the Hynes Convention Center, Symphony Hall and Fenway Park, and is located just minutes from Logan International Airport. The Colonnade Hotel is a member of the Preferred Hotels' LIFESTYLE collection. Preferred Hotels represents more than 800 of the world's finest hotels and resorts with an extensive global collection in more than 85 countries. The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.

Similar Jobs

Non-Commercial Corporate Account Manager - Foodservice Business

Schwan's Company • Boston, MA • 3h ago

Retail & Hospitality

Ideal candidate will be located on the East Coast near a major airport * At CJ Schwan's, we don't just make food - we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing...

3h ago

Go to Apply

Retail Sales Associate

Staples • Braintree, MA • 3h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

3h ago

Go to Apply

Housekeeping Aid

Veterans Affairs, Veterans Health Administration • Bedford, MA • 7h ago

Retail & Hospitality

Summary These positions are in the Environmental Management Services at the VA Bedford campus. Shifts and days off are based on facility needs. Responsibilities The housekeeping aids who maintain VA facilities for Vetera...

7h ago

Go to Apply

Communication Dispatcher I (Evening Shift)

State of Massachusetts • Tewksbury, MA • 23h ago

Retail & Hospitality

Tewksbury Hospital, under the Massachusetts Department of Public Health (DPH), is seeking applicants for the position of Communication Dispatcher I at our 370-bed Joint Commission accredited hospital campus. The hospital...

23h ago

Go to Apply

(Early Start) Retail Stock & Fulfillment - Newbury Rack

Nordstrom • Boston, MA • 1d ago

Retail & Hospitality

Job Description The ideal logistics processor is independent, motivated, results oriented and committed to providing outstanding customer experiences every day. A day in a Life... Receive, unload freight, unpack and deli...

1d ago

Go to Apply

Buyer Planner - Cable & Assembly

Teledyne • Billerica, MA • 1d ago

Retail & Hospitality

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory aut...

1d ago

Go to Apply

Buyer Planner - Machined Parts

Teledyne • Billerica, MA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Director of Hotel Operations

Marriott • Foxborough, MA • 2d ago

Retail & Hospitality

Additional Information Job Number 26047136 Job Category Property Leadership Location Renaissance Boston Patriot Place Hotel, 28 Patriot Pl, Foxborough, Massachusetts, United States, 02035 VIEW ON MAP ( https://www.google...

2d ago

Go to Apply

Retail Supervisor

Dana-Farber Cancer Institute • Boston, MA • 2d ago

Retail & Hospitality

Reporting to the Retail Manager, the Retail Supervisor assists with daily department operations of the retail shops at Dana-Farber. The Supervisor is directly responsible for the supervision of retail operations employee...

2d ago

Go to Apply

Food and Beverage Administrative Assistant, TD Garden

Delaware North • Boston, MA • 2d ago

Retail & Hospitality

The opportunity Delaware North Sportservice is hiring a part-time Food and Beverage Administrative Assistant to join our team at TD Garden in Boston, Massachusetts. As an Administrative Assistant, you will be responsible...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.