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IT Technical Support Analyst

UTAH STATE UNIVERSITY • Logan, UT • 21h ago

Requisition ID: 2026-10228

of Openings: 1

Location: US-UT-Logan

Category: Information Technology

Position Type: Benefited Full-Time

Job Classification: Non-Exempt

College: Finance and Administrative Service

Department: Information Technology

Advertised Salary: Commensurate based on experience plus excellent benefits

Overview

Technical Support Analyst will support the daily technical performance for customers across USU's main campus and sites located throughout the state of Utah. Provide technical support to customers via telephone, email, in-person and other electronic means. Consult with customers to determine hardware, software or other functional computer specifications to meet the customers technology needs, including desktops, laptops, printers, handhelds, and software. Maintain accurate documentation of support requests and actions taken to ensure timely and accurate issue resolution.

To comply with PCI Data Security Standards and regulations, this position is contingent upon the successful completion of a credit and background check.

Visa sponsorship is not available for this position. U.S. work authorization is required for the duration of employment.

This position is 100% in person. Not eligible for remote work

Responsibilities

Support the daily technical performance for assigned Support Agreements (SA). Provide analysis, documentation, support and testing based on or related to a customer or technical specification. Work with a variety of customers across USU's main campus and throughout USU's Extension and Distance Education sites, providing desktop support and maintenance, while ensuring all computers meet device compliance requirements. Work proactively with customers to determine hardware, software and other technical needs. (45% typical)

Consult with clients to better understand their work and advise on what IT tools, platforms and processes could best support their business objectives. (20% typical)

A portion of an Analysts time will be devoted to customer support via the telephone. Each Analyst will have a designated telephone support schedule. (20% typical)

Document all customer service requests and interactions through the online ticketing system. (10% typical)

Create and update online support documentation utilizing the specified online tools, procedures and identify areas of improvement. (5% typical)

Provide in-person on site support to clients.

Provide friendly, accurate and dependable support to all customers while providing follow-up with customers to ensure their satisfaction with the services and solutions rendered.

Create a positive, inviting work environment, creating a level of trust among colleagues.

Build relationships of trust among team members, including all teams within Information Technology, and colleagues throughout the University.

Adhere to the USU IT Core Competencies.

Other duties as assigned.

Qualifications

Minimum Qualifications:

At least two years in a customer service environment

At least two years of desktop support experience

Preferred Qualifications:

Bachelor's degree in Business Information System (BIS), Computer... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic in formation, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).

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