Business Team Specialist I

Eastern Bank • Wakefield, MA • 15h ago

Hiring Range: $26.00 - $33.00

The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.

Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.

Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.

Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.

Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.

Acts as a resource and escalation point to other team members on all product and service-related inquiries.

Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.

Assists with training, quality testing new products/services, and documenting procedures.

REQUIREMENTS **:

Education and Experience**

Associate degree or related knowledge/skills base gained through experience preferred.

Previous Business/Commercial Banking experience preferred

Customer service experience in a fast-paced environment is preferred

Proven previous job stability a must

Skills/Knowledge

Familiarity with cash management products and services is a plus

Computer proficiency, including web navigation and keyboarding skills a must

Excellent oral and written communication skills

Superior customer service skills required

Proficient with online banking, internet terminologies, and navigation

Ability to learn new concepts quickly and easily in a fast-growing environment

Previous success hiring people with similar job titles to these:

Customer Service Representative

Inbound Call Representative

Call Center Representative

Customer Care Center Specialist

Member Services Representative

Key Terms

Problem Solver

Multitasker

Creative Thinker

Tech Savvy

Perks:

Remote work flexibility after a desired length of tenure and good performance

Hire immediately

Growth opportunities

Great benefits

Strong culture

Work life balance

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Ambulatory RN

Tufts Medicine • Boston, MA • 1h ago

Hospital & Medical

Job Profile Summary ?This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Clinical Nurse du...

1h ago

Go to Apply

Advocate for Boston Children's Hospital

Threshold Giving • Boston, MA • 1h ago

Hospital & Medical

Be The Change: Boston Children's Hospital is dedicated to improving and advancing the health and well-being of ALL children around the world through its life-changing work in clinical care, biomedical research, medical e...

1h ago

Go to Apply

Ambulatory RN

Tufts Medicine • Boston, MA • 1h ago

Hospital & Medical

1h ago

Go to Apply

Capital Management Sr Manager

Citizens • Boston, MA • 1h ago

Management & Administrative

Description Capital Management Senior Manager Description: The Capital Management team is seeking intellectually curious, highly motivated candidates with strong analytical skills to support various cross-functional obje...

1h ago

Go to Apply

Business Banking Corporate Payments Specialist

Citizens • Westwood, MA • 1h ago

Finance, Accounting & Banking

Description The Corporate Payment Specialist (CPS) is responsible for prospecting and closing new business within the commercial card segment. This role requires strong knowledge of the commercial payments landscape, inc...

1h ago

Go to Apply

Cardiology Clinical Product Manager- Pediatric Sonographer

Philips • Cambridge, MA • 1h ago

Hospital & Medical

The Clinical Product Manager role involves gathering and analyzing market, clinical, and technological intelligence to inform strategic decisions, collaborating cross-functionally to translate clinical insights into func...

1h ago

Go to Apply

Electrician

North Atlantic Ship Repair • Boston, MA • 2h ago

Manufacturing & Warehouse

Salary Range: Job Title: Electrician Job Summary: The Electrician is responsible for performing electrical work and supporting related tasks as directed. This role ensures work is completed safely, efficiently, and in co...

2h ago

Go to Apply

Software Engineering Manager

Magnus Veracross • Wakefield, MA • 4h ago

Management & Administrative

Company Description: Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integra...

4h ago

Go to Apply

Engineer: Senior Electrical Systems Architect

Nanobiosym, Inc. • Cambridge, MA • 4h ago

IT & Engineering

Cambridge, MA, USA | 70000-150000 per year | Full Time Nanobiosym is an innovative, high-tech company that is developing novel technologies at the nexus of physics, nanotechnology, and biomedicine. Founded by MIT/Harvard...

4h ago

Go to Apply

DevOps Engineer

Karen Clark & Company • Boston, MA • 4h ago

IT & Engineering

DevOps Engineer KCC's DevOps team plays a crucial role in the development and support of our global catastrophe models and RiskInsight® platform. As a member of our DevOps team, you will be responsible for managing the s...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.