Sr Manager, Remote Operations Center
Location
WA - Seattle
Job Family
Technical Services
Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=MCKINSTRY&cws=41&rid=9927)
Build the future, spark innovation and align your career with purpose.
McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.
Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:
renewables and energy services
engineering and design
construction and facility services
To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?
The Opportunity with McKinstry
We are adding a Sr. Manager, Remote Operations Center to our growing team in Seattle. In this role, you will be responsible for defining and directing the strategic vision, growth, and performance of McKinstry's Remote Operations Center (ROC)- a critical pillar within the evolving Active Intelligence Center - a cornerstone of McKinstry's Facility Solutions enterprise. This role is accountable for shaping the ROC's long-term strategy, ensuring alignment with enterprise priorities, and driving execution that delivers measurable impact across regions and business units.
This role is pivotal in advancing McKinstry's remote operations, analytics, and service delivery model-positioning the ROC as an enterprise-wide enabler of scalable, technology-enabled facility solutions. By fostering a culture of innovation, collaboration, and continuous improvement, this leader will elevate organizational capability, expand strategic partnerships, and strengthen McKinstry's competitive differentiation in the marketplace.
This Director role moves beyond day-to-day management-it is an enterprise-shaping leadership position charged with establishing new strategy and implementing the future of McKinstry's remote operations model. With some customer facing responsibilities, this position dives deep into understanding customer challenges to continue to build and improve our solution sets. By integrating technology, talent, and process innovation, the Director ensures the ROC not only delivers exceptional service today but also positions McKinstry for scalable, high-value growth tomorrow.
Strategy Development and Execution
Define and drive a multi-year roadmap for ROC growth, technology advancement, and enterprise integration.
Align ROC strategy with Facility Solutions and corporate priorities to deliver measurable outcomes.
Partner across McKinstry teams to build customer relationships and deep dive into complex client challenges
Lead long-range planning and capability development to meet evolving client and enterprise needs.
Enterprise Partnership and Influence
Collaborate with executive and BU leaders on initiatives that enhance operational excellence and data integration.
Serve as a strategic liaison to ensure ROC systems and services strengthen enterprise delivery.
Contribute to governance, technology roadmaps, and investment planning to improve performance.
Operational and Financial Leadership
Oversee national ROC operations to ensure performance against SLAs, quality, and contractual goals.
Lead budgeting, forecasting, and investment planning aligned to strategic objectives.
Establish KPIs and frameworks for operational visibility and accountability.
People Leadership and Organizational Development
Build and empower a high-performing leadership team capable of scaling operations.
Foster a culture of innovation, collaboration, and continuous improvement.
Develop future leaders and promote knowledge-sharing across the enterprise.
What You Need to Succeed at McKinstry
Expert communication and visionary acumen to create and execute long-term planning.
Demonstrated success establishing and building customer relationships
Understanding of operational and financial levers and impacts to business impacts and operational performance
Ability to build alignment and shared accountability across high performing teams
Ability to lead through ambiguity, drive cultural adoption and translate strategic initiatives
Expertise in developing success metrics, governance frameworks and dashboards that tie outcomes to strategy
Experience evaluating ROI, justifying capital investments and balancing operational cost with long-term value creation
Background of operational building technologies, remote operations and experience integrating technology platforms with operational outcomes
Ability to mentor, coach, and develop team members.
Qualifications
Technical Degree / Bachelor's in Computer Science, Data, or Engineering (desired).
7+ years of industry experience, with controls industry experience preferred.
Experience managing and coordinating team needs, priorities, and schedules.
Experience designing and executing long-term strategy planning and organizational development.
Proven ability to deliver on contractual commitments and client expectations.
PeopleFirst Benefits
When it comes to the basics, we have you covered:
Competitive pay
401(k) with employer match and profit-sharing plan
Paid time off and holidays
Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums
People come first at McKinstry, and we go beyond the basic benefits with:
Family formation benefits, including adoption and IVF assistance.
Up to 16 weeks paid parental leave.
Transgender inclusive benefits
Commuter benefits
Pet insurance
"Building Good" paid community service time.
Learning and advancement opportunities via McKinstry University.
McKinstry Moves onsite gyms or reimbursement for remote workers.
See benefit plan documents for complete details.
If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.
The pay range for this position is $126,900 - $217,200 per year; however, base pay offered my vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.
The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
McKinstry is a drug-free workplace. Employment is ?_ _contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.
Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.
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