911 Dispatch

Arkansas Employer • Hot Springs, AR • 1d ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4726142

CITY OF HOT SPRINGS, ARKANSAS

Job Description

To perform this job successfully, an individual must be able to perform the essential job

functions satisfactorily. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential job functions herein described.

Dispatcher I

Department Police Communications

Pay Grade 12

FLSA Status

Safety Sensitive

Non-Exempt

Yes

JOB SUMMARY

Answers all 9-1-1 calls originating within the city of Hot Springs. Performs dispatches of fire and

police personnel as well as the dissemination of information from various Criminal Justice

agencies. Provides good customer service to both internal and external customers; maintains

positive and effective working relationships with other city employees (especially members, of

his or her own team); and maintains regular and reliable attendance that is non-disruptive.

ESSENTIAL JOB FUNCTIONS

Learns the basic operations of a communications console and related telecommunication

equipment related to police and fire dispatch.

Learns the procedures for disseminating all 911 calls, including the ability to deal with callers

that are irate, intoxicated, obscene, suicidal, or mentally impaired. Operates the 911

computer and mapping system in order to locate caller\'s exact locations, and transfers them

to the appropriate agency if applicable.

Dispatches and monitors all radio traffic generated by police personnel related to calls for

service as well as self-initiated activity, including using alert tones and directing the net during

emergency situations, and the ability to differentiate between emergent and non-emergent

calls. Runs checks on vehicles, articles, and wanted persons on both in house and ACIC

computer systems.

Dispatches and monitors all radio traffic generated by fire personnel related to calls for

service and self-initiated activity. This includes alert tones, hydrant locations, scene times, as

well as the ability to contact outside agencies such as Entergy for assistance.

Monitors a city-wide radio channel for any emergency transmissions by city employees other

than police and fire personnel, then dispatches aid in cases of an actual emergencies.

Answers the Police Department Business lines. This responsibility requires transferring of

calls from outside agencies or departments. Answers questions of a civil nature, handle irate,

Dispatcher I Page 2 of 4

City of Hot Springs, Arkansas Prepared: June 2024

intoxicated, obscene, and possibly suicidal callers at virtually the same time. Also, answers

questions on a variety of topics and/or retrieve the information with regards to special

events, weather, other agencies, business, and address locations.

Applies the proper procedure for utilizing all aspects of the Arkansas Crime Information

Center System with regards to entry, validating, and storage of all information.

Maintains a working knowledge of all informational logs and books stored within the dispatch

center. These include but are not limited to the position log, after hours call out book,

criminal history dissemination log, extra patrol log, house watch log, dispatch memo book,

and officer briefing clipboard.

Maintains knowledge of the basic geographical layout of the city including important

landmarks.

Displays the ability to hear and comprehends information in a noisy environment.

Speaks plainly and clearly during high stress incidents.

Utilizes a mapping program to identify the location of gunfire and effectively coordinate a

police response to that location.

Receives alerts of potential vehicles of interest from the LPR system. Cross references this

information to our local and NCIC systems to determine the validity of the alert, then

dispatches assets to the area to investigate.

Manages a separate interactive mapping system that provides location data of all City of Hot

Springs assets containing a Motorola radio. Utilizes this location service to dispatch

appropriate police response based on proximity to the incident. Monitors officers exact

locations during an emergency button activation to direct the closest back up units to aid in

the event.

Accurately queries information from the district court computer system; identifies active

warrants, then serves and removes the warrant from the system.

Attends annual training and continuing education.

Act as a liaison with other agencies on warrants and matters occurring outside of city limits.

Contacts wreckers and provides towing information for su

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