Manufacturing Customer Service Representative

TEKsystems • Santa Ana, CA • 3h ago

Customer Service Account Specialist

Level: Entry-Level

Department: Customer Service / Sales Support

Job Summary

The Customer Service Account Specialist serves as an extension of the Sales team and plays a critical role in supporting customer accounts. This position is responsible for processing orders, managing account activity, resolving invoice discrepancies, and delivering timely, accurate information to customers in a fast-paced environment.

Key Responsibilities

Accurately receive and process customer orders via phone, fax, website, email, and EDI in a high-volume environment

Respond to customer inquiries regarding product information, availability, pricing, and order status

Reconcile Dealer and National Accounts by auditing transaction records, including freight claims and proof of delivery

Research and resolve invoice discrepancies; process credits and debits as needed to maintain accurate accounts

Implement pricing updates and discount programs submitted or approved by the Sales team

Process transactions involving government entities and ensure compliance with required standards

Collaborate closely with Sales and Credit teams to ensure proper execution of pricing programs and account requirements

Process, review, and release up to 200+ delivery receipts daily with a high level of accuracy

Manage end-user billing and provide online support for orders, invoices, and credit card payments

Proactively contact customers to release backorders according to customer preferences and company policy

Handle and resolve customer complaints professionally, partnering with internal departments as needed

Coordinate with the Supply Chain team to obtain freight quotes, track order status, and support inbound inventory

Generate customized daily and weekly customer reports using Microsoft Excel and Access

Support departmental coverage to ensure consistent service levels for customers at all times

Required Skills & Qualifications

Core Skills:

Call center customer service

Account management

High-volume customer support

Essential Knowledge & Abilities:

Excellent written and verbal communication skills

Strong customer service focus with sound judgment and decision-making abilities

Proven ability to manage high call volumes while maintaining performance and accuracy

Proficiency in Microsoft Office, with a strong emphasis on Word and Excel

Ability to prioritize multiple tasks and manage competing deadlines with strong attention to detail

Team-oriented mindset with the ability to communicate professionally with internal and external partners

Education & Experience

High school diploma or GED required

2-3 years of related experience preferred

Previous experience in a customer service or call center environment strongly preferred

Job Type & Location

This is a Contract to Hire position based out of Santa Ana, CA.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Santa Ana,CA.

Application Deadline

This position is anticipated to close on Apr 25, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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