Summary The Primary Purpose of this Position is: To perform a variety of clerical, administrative and technical duties in support of Education Service. The Organizational Location of the Position is: Office of the Associate Chief for Education; Chief of Staff Office, VA North Texas Health Care System, Dallas, TX. Responsibilities Duties Include but are not limited to: Troubleshoots problems with Education Training Software and inputs and assigns user access and provides training to users as instructed. Runs various reports for VANTHCS offices as requested. Generates Education/Training Completion and Deficiency Reports. Resets passwords and troubleshoots Unmapped Accounts. Reviews training information to determine if employees/services are completing training in a timely manner and ensures employees are mapped to their supervisor within established timeframes. Recommends and/or conducts training for service employees if deficiencies are due to software difficulties. Inputs Work Order requests into the VAMC Help Desk System for all users who require education tracking software on their machines and for trouble shooting of this program. Performs the TMS Managed Self Enrollment (MSE) function for the Education service by validating and tracking required training of students in the system. Coordinates this role throughout VANTHCS and assures that MSE accounts are processed in a timely manner. Coordinates administrative activities for the financial support of students, residents, and fellows active at VANTHCS. Coordinates with all services with students on the documentation required by the Office of Academic Affairs (OM) for financial support of students. Reconciles vouchers submitted by academic affiliates for payment, resolving disparities between VA records and affiliates. Tracks expenditures of funds, maintains databases on same and assists in management of FCPs involved in these payments. Tracks and assists in payment of other educational funding requirements such as CME reimbursement, tuition support, meal tickets, and other educational programs. Provides program, administrative, and clerical support to others in and outside Education Service as directed. Answers phone inquiries for Education Service, preparing needs assessments, preparing and assembling various education materials to include binders and surveys as instructed. Secures space for training and meetings, maintaining records, ensuring that proper video equipment is requested and support from Information Technology Service is secured. Collects and analyzes data for the purpose of preparing various monthly,- quarterly, and annual reports. Prepares and distributed weekly meeting minutes for Education Service. Establishes and maintains a suspense system using a date file to ensure internal and external reporting deadlines are met. Serves as backup for the Program Specialist to answer inquiries about tuition and travel reimbursement including fund control points, reconcile resident meals tickets. Other duties as assigned. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Education Technician/PD08033A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing duties assisting in troubleshooting, setting and re-setting passwords and work order functions. Assisting students, residents and fellows with activation and utilization of newly issued PIV cards. Maintaining office files, records, and suspense systems for internal and external reporting requirements. Assisting training specialists as needed for academic and staff development initiatives. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Demands: Although much of the work can be performed while seated, some bending is required, and there is also a considerable amount of walking. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
