Account Specialist - RemitConnect

Commerce Bank • Kansas City, MO • 4h ago

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $23.80 - $31.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support the day-to-day processes and analysis for Commerce Bank's key clients to support development of trusted business partnerships. The primary responsibility is to handle the daily operational duties associated with proactive account service, retention of relationships and growth of all payment @types. The focus is on data analysis, operational quality, problem resolution, productivity, relationship building and customer satisfaction across a variety of payment platforms.

Essential Functions

Monitor established clients defined SLAs and KPIs; analyze where opportunities exist to improve KPIs and improve client automation rates

Complete day to day escalated support requests, including complex requests related to the clients' process(es)

Analyze and initiate steps to improve the experience of assigned clients

Provide internal support and participate in solving customer problems with internal teams that interact with the payment's teams

Work with external partners to solve customer related issues as required

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Basic knowledge of healthcare insurance claims processing, healthcare revenue cycle, and general knowledge of commercial banking and treasury services

Basic knowledge of electronic and paper transaction processing within a commercial bank

Ability to meet a high level of quality and customer service to internal and external clients

Ability to interact and build relationships with clients

Ability to travel up to 10%; subject to increase with growth of business line

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Bachelor's degree or equivalent combination of education and experience required

1+ year healthcare insurance claims processing or payment posting experience required

1+ year customer service experience required

Technical exposure and experience in MS Office, EMR, ERP or Clearinghouse systems preferred

General knowledge of healthcare banking preferred

Healthcare industry and product knowledge (HIPAA & PHI) preferred

**Level of role is determined by experience, knowledge, skills, abilities, and education

LI-LT1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

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