If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you! The Field Service Technician II provides advanced technical maintenance, repair, and support services on equipment. This role requires expertise in diagnosing and resolving complex technical issues, along with the ability to guide and support junior technicians. The technician will also collaborate closely with engineering teams to implement solutions and improve product performance. You'll be responsible for installing, operating, maintaining, repairing, and modifying our products and updating and tracking the status of all field related equipment. You'll build and maintain effective relationships with our customers and provide them with onsite training.
The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations - with an unrivaled record of on time and on (or under) budget deliveries.
Responsibilities:
Conduct advanced maintenance and repair tasks on aerospace and defense systems.
Lead the installation and commissioning of equipment, ensuring adherence to specifications.
Troubleshoot complex technical issues and collaborate with engineering teams for resolution.
Mentor and provide guidance to junior field service technicians.
Deliver detailed training sessions to customers on equipment operation and maintenance.
Maintain and update comprehensive records of maintenance activities and equipment status.
Ensure all fieldwork complies with safety standards and regulations.
Manage and track inventory of spare parts, tools, and equipment.
Produce detailed technical reports for internal and customer review.
Travel to customer sites as necessary, including potential international locations.
Qualifications You Must Have:
High school diploma or GED equivalent.
1+ years of experience as a technician or in a related field.
Higher level relevant degree may substitute for experience.
Basic understanding of technical schematics, diagrams, blueprints, manuals, and/or publications.
Experience using troubleshooting techniques.
Understanding of electrical wiring concepts.
Ability to frequently travel outside the continental US, typically for extended periods of time.
Ability to deploy for an extended amount of time to various OCONUS operating locations.
Ability to meet current DoD and Combatant Command requirements for deployed locations.
Successfully pass a pre-deployment medical assessment.
Must be willing and able to work extended hours, holidays and shift schedules as required .
Successfully pass a pre-deployment medical assessment.
Ability to obtain a current/ valid passport and be able to obtain a visa to travel internationally .
A United States Government Security Clearance is required for employment. Applicants who do not currently have a USG security clearance are welcome to apply and, if selected, will be processed for a USG security clearance by SNC prior to employment. Employment will begin once the USG security clearance is granted. If applicant is unable to obtain USG security clearance, the offer of employment will be withdrawn.
Qualifications We Prefer:
Associate's degree in a related field of study.
Experience with FCC or FCC General Radio Operator License (GROL).
Prior experience with Security+, Network+, Cisco Certified Network Associate (CCNA), and/or A+.
Basic understanding of Spectrometer, Oscilloscope, and/or Pitot Static equipment gauges.
Background in the Aerospace and Defense Industry, the US Department of Defense, or US Military.
Experience with software and firmware updates for technical equipment.
Strong customer service and communication skills.
Essential Functions:
Ability to lift up to 50 lbs regularly.
Ability to stand and walk for extended periods during the work shift.
Hand and finger dexterity to work with small mechanical components and tools.
Ability to work in a noisy environment with potential exposure to hazardous materials.
Ability to travel frequently to customer locations, sometimes on short notice.
Ability to work in a combination of office and field environments.
Ability to read detailed technical manuals, schematics, and computer screens.
Ability to inspect and troubleshoot equipment and systems accurately.
Ability to hear and understand spoken communication in noisy environments, such as industrial sites or construction areas.
Ability to detect auditory signals from machinery or equipment, which may indicate issues.
Ability to navigate various work environments, including climbing ladders, crawling in confined spaces, and working at heights.
Ability to drive or operate a vehicle for frequent travel to customer locations.
High level of accuracy and attention to detail in all tasks, including repairs, installations, and maintenance.
Ability to follow detailed instructions and adhere to safety protocols.
Strong awareness of safety protocols and ability to adhere to safety guidelines in potentially hazardous environments.
Ability to identify and mitigate potential safety hazards.
This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more (https://www.sncorp.com/careers/total-rewards/) .
IMPORTANT NOTICE:
This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.
Learn more about the background check process for Security Clearances. (https://www.dcsa.mil/About/)
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.
