VHC Support Services Specialist

State of Vermont • Waterbury, VT • 1h ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1357574

Overview

The Department of Vermont Health Access (DVHA)\'s Health Access Eligibility & Enrollment Unit (HAEEU) is seeking a qualified individual to join their dynamic team. Have the work/life balance you need with a Monday-Friday schedule and a supportive hybrid work environment. Eleven paid state holidays, in addition to a robust benefits package. We currently operate on a hybrid model with three days in-office. This in office schedule is not guaranteed.\

Job Duties:\ The position plays an integral part for the Medicaid Reconciliation Group which is a part of the Health Access Eligibility and Enrollment (HAEEU) Data Team. The VHC Support Services Specialist (Medicaid Reconciliation) serves as a subject matter expert in researching and resolving discrepancies between healthcare systems. Additionally, this position provides back-end support for accurate customer eligibility determination, defect identification and tracking, and testing program deployments. The VHC Support Services Specialist works closely with various internal groups to accomplish our mission statement.\

Job Duties include but are not limited to: Reviewing/Resolving discrepancies relating to VT Medicaid between multiple systems, identifying defects and providing solutions, utilizing business intelligence tools such as Tableau, and assisting with Vermont Medicaid Renewals.\

Preferred Skills:

Excel Proficient

Basic Understanding of Transactional Relationships Between Multiple

Systems

Knowledge of Customer Relationship Management Software

Knowledge of Medicaid for Children and Adults (MCA) Rules and

Regulations

Time Management

Problem Solving

Analytical

Continuous Improvement Mindset\

Mission:\ The Department of Vermont Health Access (DVHA)\'s mission is to improve Vermonters\' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion:\ As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues\' and future colleagues\' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State:\ Vermont is a \"small but mighty\" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Environmental Factors

Duties are performed in an office setting. Workload usually heavy with constant need for prompt, accurate decisions. Extensive telephone contact.

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