Senior Strategy & Operations Manager, Marketplace (Retail)

Uber • New York, NY • 4d ago

About the Role

We are seeking a dynamic and analytically driven Sr Operations Manager to join our Groceries and Retail business within the Global Marketplace team. This team partners closely with Product and Product Operations to ensure the marketplace runs efficiently and reliably at scale, balancing supply, demand, pricing, and delivery experience across a growing set of retail categories.

In this role, you will support the development and optimization of marketplace strategies for emerging retail verticals. You will play a key role in identifying opportunities to improve efficiency, reliability, and cost structure as these categories continue to scale globally.

You will act as a subject matter expert for marketplace performance, using data to uncover insights, diagnose root causes of operational challenges, and inform strategic decision-making. This is a highly analytical role that requires strong proficiency in SQL and experience working with large datasets to drive business impact.

You will collaborate cross-functionally with Product, Engineering, Data Science, and Product Operations teams to support product launches, evaluate experiments, and ensure marketplace performance aligns with broader business objectives. You will also partner with regional teams to incorporate local nuances while maintaining global consistency and scalability.

What You'll Do

Own marketplace performance for specific Retail categories by analyzing supply-demand dynamics, pricing levers, and delivery experience to drive efficiency, reliability, and cost improvements

Use SQL and large datasets to identify trends, uncover inefficiencies, and perform root cause analyses that inform strategic decisions and product direction

Partner closely with Product, Engineering, and Data Science to design, evaluate, and scale experiments (e.g., pricing strategies, batching logic, delivery timing), with a clear understanding of success metrics and tradeoffs

Define, track, and operationalize key marketplace metrics (e.g., reliability, cost, conversion), building dashboards and frameworks to monitor performance and measure business impact

Act as a subject matter expert on marketplace products within Global Operations, identifying opportunities for improvement and influencing product and operational roadmaps

Support global product launches by ensuring marketplace performance aligns with business objectives, while partnering with regional teams to incorporate local nuances

Translate complex data and analyses into clear, actionable insights and recommendations for both technical and non-technical stakeholders

Basic Qualifications

4+ years in Operations, Product Management, Analytics or similar experience

Proficiency in SQL and demonstrated experience in using data and analytics tools (e.g., Google Analytics, Python, SQL, Excel) to derive actionable insights and influence product direction and decision makers

Bachelor's degree in Business, Engineering, Computer Science, or a related field

Preferred Qualifications

Experience in fast-paced, high-growth environments is a plus

Strong communicator with the ability to articulate complex concepts to technical and non-technical audiences

A strategic thinker who can identify and solve complex problems with data-backed solutions

Ability to build and maintain strong relationships, navigate complex organizational structures to get things done, and influence without formal authority at all levels of the organization

Be able to go deep into the details without losing sight of the bigger picture

MBA or advanced degree is a plus

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Retail & Hospitality

Are you an early-career marketer looking to grow your skills in a fast-paced, innovative environment? Do you have a passion for executing impactful marketing campaigns and supporting go-to-market strategies for cutting-e...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.