Administrative Assistant III- Customer Experience
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
Under general supervision, this role provides the highest level of clerical and administrative/secretarial support to a management level(s) and department or staff.
Responsibilities include the following:
Administrative & Operational Expertise
Will provide progressive clerical, senior leader support, and office management experience, supporting senior leaders in a fast-paced, deadline-driven environment.
Manage multiple administrative functions simultaneously, including invoice processing, time administration, calendar management, travel coordination, and procurement support.
Prioritize competing demands across leaders, teams, and multiple office locations while maintaining accuracy and responsiveness.
Financial, Procurement & Systems Knowledge
Invoice processing, cost tracking, and reconciliation, including verifying accuracy, resolving discrepancies, and ensuring timely processing.
Purchase Order (PO) lifecycle management, including tracking requisitions, monitoring expiration/renewals, and coordinating with contract leads.
Proficient in SAP ERP (or similar enterprise systems) for invoicing, PO management, and administrative transactions.
Solid understanding of company financial controls, procurement policies, and approval processes.
Time Administration & Compliance
Administering timekeeping systems, monitoring submissions, correcting errors, and ensuring compliance with company policies and payroll deadlines.
Work with employees, managers, Human Resources, and/or IT to resolve time reporting issues accurately and confidentially.
Calendar, Travel & Logistics Management
Logistical planning skills for meetings, offsites, and team events, including room reservations, catering, and vendor coordination.
Manage calendars for senior leadership, including conflicting priorities, confidential meetings, and shifting schedules.
Coordinating travel, including flights, hotels, ground transportation, and expense documentation.
Office & Multi-Site Support
Build effective working relationships with local site contacts.
Supporting multiple office locations, ensuring consistent ordering of supplies and equipment readiness.
Anticipate office and team needs and proactively resolve issues before disruption occurs.
Job Summary Continued
Communication & Stakeholder Support
Exceptional oral and written communication skills, with the ability to interact professionally with all levels of leadership, employees, vendors, and external partners.
Strong customer service mindset, balancing responsiveness with discretion and professionalism.
Collect, analyze, and compile information to provide clear summaries, updates, or recommendations to leadership.
Judgment, Initiative & Discretion
High level of integrity, discretion, and sound judgment when handling confidential information and sensitive matters.
Initiative in identifying process improvements, efficiency gains, or administrative best practices.
Work independently with minimal direction while knowing when to escalate issues appropriately.
Planning, Organization & Technical Skills
Outstanding planning, organizational, and time-management skills, with exceptional attention to detail.
Provide logistical and administrative support as needed during storms which may include coordination of resources, supplies, and communication support.
Strong proficiency in Microsoft Office Suite, especially:
Outlook (calendar management, scheduling, correspondence)
Excel (tracking, logs, basic reporting)
Word and PowerPoint (documentation and presentations)
Operating standard office equipment and collaboration tools to support daily administrative operations.
Company Knowledge & Adaptability
Quickly learn company policies, procedures, and organizational structure.
Adapt to changing priorities, evolving processes, and new systems with a positive, flexible approach.
Required Knowledge, Skills, Abilities & Experience
5+ years of administrative, clerical, or office management experience, including support of senior leadership in a professional environment.
Demonstrated experience with time administration, invoice processing, and administrative financial tracking, ensuring accuracy and timeliness.
Proven ability to manage calendars, schedule meetings, and coordinate travel.
Experience tracking, renewing, and managing Purchase Order requisitions and working with finance/procurement teams.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) and SAP ERP (or similar enterprise systems), and strong working knowledge of administrative workflows.
Strong planning, organizational, and multitasking skills, with the ability to support multiple priorities and office locations simultaneously.
Effective professional oral and written communication skills with multiple stakeholders including executives, employees, and vendors.
High level of initiative and demonstrated judgment and discretion when handling confidential information and sensitive matters.
Ability to support logistical coordination for team engagement activities, meetings, storm/emergency response, and multi-site operations.
Knowledge and understanding of company policies, practices and procedures.
Education Requirements
Required degree (equivalency not accepted in lieu of required degree):
High School Graduate , GED
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
This job requires recommended test results from SHL Microsoft Assessment(s) administered online during the employment selection process.
Microsoft Word - This test evaluates a candidate's ability to perform certain operations in a simulated environment of Microsoft Word, and includes the following topics: Applying Illustrations and Graphics, Applying Page Layout, Creating Content, Creating, Printing, and Saving Documents, Formatting Content, Proofreading Documents and Reviewing, Maintaining, and Securing Documents.
Microsoft Excel - This test evaluates a candidate's ability to perform certain operations in a simulated environment of MS Excel, and includes the following topics: Applying Formulas and Functions, Creating and Analyzing Data, Formatting Cells, Data, and Content, Managing Workbooks and Worksheets, Presenting Data Visually, and Printing and Views.
Microsoft PowerPoint - This test evaluates a candidate's ability to perform certain operations in a simulated environment of Microsoft PowerPoint, and includes the following topics: Applying Transitions and Animations, Creating, Managing, and Saving Presentations, Formatting Presentation Content, Reviewing, Collaborating, and Delivering Presentations, and Working with Multimedia Elements, Images, and Illustrations.
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
Top 3 Reasons to Work at Dominion Energy
There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!
About Dominion Energy
I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.
I am not just any energy... I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.
Join us!
Facts:
·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community
Our Commitment to NetZero by 2050
Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at
Nearest Major Market: Richmond
Job Segment: Office Manager, Procurement, Clerical, ERP, SAP, Administrative, Operations, Technology
