Operational Support Generalist I - Information Technology

Pima County Government • Tucson, AZ • 7h ago

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7424388

Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5422 - Information Technology Support Analyst

Salary Grade: 13

Pay Range

Hiring Range: \$60,507 - \$72,612 Annually

Pay Range: \$60,507 - \$84,718 Annually

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The

actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined, and perceptive individual for the role of Operational Support Generalist I for the County classified title of Information Technology Support Analyst I. The ideal candidate has experience and working knowledge in Application Administration, Cloud Integration, Data Center Operations, Desktop Support, Networking, and/or System Administration. This role requires close collaboration with other project teams, so strong interpersonal skills are essential.We offer an opportunity to apply and expand your skills, work in a supportive team environment, and advance your career. Bring your energy, enthusiasm, professionalism, and drive for continuous improvement and help make a difference in your community by supporting the mission of Pima County government.

This is an in-officeposition located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

Installs, configures, deploys, troubleshoots and maintains client

computing and communications hardware, software and associated peripherals;

Coordinates, administers and performs installation, configuration,

decommission, troubleshooting and maintenance of client devices including desktop/laptop computers, hand-held communication devices and printers;

Assists in the development and enforcement of client environment

configuration and deployment procedures, and practices;

Troubleshoots and resolves complicated issues within the client

operating system, applications and affiliated software and hardware environment;

Assists in evaluating and recommending client computing and

communications devices for use by County employees (e.g., desktop and laptop computers, printers);

Assists in defining client environment system administration

policies, procedures and practices;

Participates in the development of department and division

procedures regarding implementation and configuration of software and hardware used within the client-computing environment;

Assists in defining client infrastructure and associated component

processes and improvement opportunities;

Monitors client computing and communications environment for proper

operation within established performance, function and availability expectations;

Configures and maintains conference/meeting room presentation

equipment;

Communicates information to and between the user community and other

IT resources;

Captures and records actions taken in Service Desk Management system

per Service Desk procedures.

Minimum Qualifications:

**Bachelors degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely-related field as determined by the department head at the time of recruitment.

OR:

Associates degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems or a closely-related field as determined by the department head at the time of recruitment AND two years of work experience in information technology, including the maintenance and administration of client co**

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