Technology Support Specialist (Construction)

RDO Equipment • Billings, MT • 7h ago

Description

This individual will provide product training support for both internal and external customers for all Topcon, Carlson, Wingtra and other manufacturer products sold and supported by RDO Equipment Co.. In addition this position will work with management to assist in providing extensive training both internally and externally for the operation and support for these products.Specific Duties Include:- Develop relationships and network throughout the industry to monitor and participate in all product activities. - Be recognized as a solutions provider and maintain expertise to support our customers.- Adhere to quality control system metrics for tracking pertinent performance expectations.- Attend any and all manufacturer trainings offered for hardware and software that pertain to support and internal processes.- Make recommendations for future support success based on hardware and software needs.- Maintain the system by which we track and catalog all calls and their related issues so that other specialists and field personnel have access to the issue and the resolution.- Communicate with internal and external customers to support the RDO Market Place Website.- Maintain internal and external customer's subscriptions including Topcon Total Care, TopNET, Tierra, Magnet and Carlson Software, and Sitelink subscriptions.- Receive and log all internal and external customer phone calls and provide support.- Prepare and lead technical training presentations for all regions, as requested.- Communicate regularly with field teams on issues that are apparent with our Manufacturer Partner products.- Seek additional sales, parts, and service opportunities for company and report those prospects to the appropriate parties.- Follow all safety rules and regulations in performing work assignments.- Prepare reports for communicating logged issues.- Perform any other special duties as requested by Management to ensure customer satisfaction.- Demonstrate a willingness to learn.- Follow all policies and procedures as specified in company manuals and as directed in the employee handbook.- Perform all other duties as assigned by the manager and assist other department personnel to ensure customer satisfaction.- Attend required company meetings and participate in constructive discussion.- Participate in any and all appropriate training offered RDO Integrated Controls/RDO Equipment Co.- Conduct self in the presence of customers so as to present a professional image of RDO Equipment Co.- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.- Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:- 3+ years of industry experience or related field.- Strong communication and interpersonal skills.- Strong customer relations skills.- Proficient computer and phone skills.- Up to 25-30% travel will be required for this role. - Effectively engage an audience through training. - Technical writing skills- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Class A CDL Truck Driver - Relief

Dairy Farmers of America • Billings, MT • 5d ago

Trucking & Construction

Job Description Meadow Gold Dairy in Billings, Montana has a job opening for a dependable CDL A Delivery Relief Truck Driver to operate a tractor-trailer safely and efficiently. Applicant will manually unload/deliver var...

5d ago

Go to Apply

Project Manager - Healthcare Construction

Layton Construction • Billings, MT • 3w ago

Trucking & Construction

Summary The Project Manager is responsible for the overall planning, management, procurement, scheduling, and execution of work for assigned construction projects. May be assigned responsibility for one or more projects...

3w ago

Go to Apply

Construction Technician

Aerotek • Billings, MT • 3w ago

Trucking & Construction

Job Title: Construction Technician Job Description Join our dynamic team as a Construction Technician, where you'll play a vital role in installing miscellaneous steel, egress components, and structural elements in comme...

3w ago

Go to Apply

Network Specialist - OSP Construction

TDS Telecommunications • Billings, MT • 3w ago

Trucking & Construction

As a Network Specialist - OSP Construction you'll be expected to oversee numerous construction projects, possibly located in multiple locations. You will continually monitor costs and job progress to ensure that construc...

3w ago

Go to Apply

Gravel Truck Driver

Fisher Sand and Gravel • Billings, MT • 4w ago

Trucking & Construction

The Gravel Truck Driver is a safety sensitive position and must be able to operate a truck to transport dirt, aggregate, asphalt, and other materials and/or equipment to various job site locations. The individual will al...

4w ago

Go to Apply

Experienced Substation Electrical Engineer

WSP USA • Billings, MT • 2h ago

IT & Engineering

WSP is currently initiating a search for an Experienced Substation Electrical Engineer for our Billings, MT office. Be involved in projects with our Power & Energy Substation Team and be a part of a growing organizat...

2h ago

Go to Apply

Data Engineer - United States

Cornerstone onDemand • Billings, MT • 3h ago

IT & Engineering

Responsibilities Design, build and maintain batch or real-time data pipelines in production. Maintain and optimize the data infrastructure required for accurate extraction, transformation, and loading of data from a wide...

3h ago

Go to Apply

Court Liaison

State of Montana • Billings, MT • 3h ago

COURT LIAISON PROBATION AND PAROLE BILLINGS, MT The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes...

3h ago

Go to Apply

Chemistry Analyst

State of Montana • Billings, MT • 3h ago

[logo for Montana Department of Justice] Mission: The Forensic Science Division Laboratory is a multi-disciplined service facility that supports the Department of Justice's mission to pursue activities and programs that...

3h ago

Go to Apply

Sales Representative

Lithia & Driveway • Billings, MT • 4h ago

Sales & Marketing

Dealership:L0220 Lithia Toyota of Billings Lithia Toyota of Billings Sales Representative Why join us? If you are a high energy, self-motivated, people person who can make friends fast - earn $4,000 a month guarantee for...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.