IT Service Desk Technician

USU RESEARCH FOUNDATION • North Logan, UT • 17h ago

Job ID: 7432

Date Posted: April 9, 2026

Space Dynamics Laboratory (SDL) is seeking a full-time, customer service oriented, IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas.

This position is on-site, non-remote in North Logan, UT.

Primary Responsibilities:

Delivers friendly, accurate, and dependable support to all clients, with a focus on customer satisfaction

Follows IT security policies and best practices

Handles preliminary incident triage for phone calls, walk-ins, and ticket submission support

Installs, configures, upgrades, and secures software and hardware

Diagnoses and resolves desktop, laptop, mobile device, printer, and peripheral problems with both onsite and remote users

Manages user accounts, password changes, and ensure needs of new and departing employees are met

Troubleshoots basic network connectivity issues (Wi-Fi, VPN, LAN)

Supports IT asset management (inventory, tracking, lifecycle management)

Works with manufacturers for warranty support and managing warranty claims

Creates and updates support documentation and identifies areas of improvement

Aids, assists, and guides part-time student technicians on team

Consistently documents (in detail) all customer service interactions in ticketing system

Required Qualifications:

Must be a U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance

High school diploma or equivalent

Active CompTIA Security+ CE (or the ability to obtain within a maximum of 30 days after hire)

Ability and desire to continue learning new skills as system needs grow and change

Excellent, customer service-focused written and verbal communication

Must be self-motivated with a strong work ethic

Must be reliable and detail-oriented

Ability to work independently and as part of a team

Experience with troubleshooting computer hardware and software

Ability to work 40 hours per week

Preferred Qualifications:

Information Technology (IT)/Information Systems (IS) or related degree

CompTIA A+ certification

CompTIA Linux+ certification

Knowledge of Linux environments such as Ubuntu

Comfortable with procedural documentation

*Salary Range

$38,500 - $62,500

Salary commensurate on education and relevant experience

This range serves as a general guideline and may vary based on factors such as role, level, location, market conditions, and individual qualifications, including job-related skills, experience, and relevant education or training. The range displayed in the job advertisement reflects the minimum and maximum target salaries across all US locations. Specific salary details for a candidate's preferred location can be provided by the recruiter or HR manager during the hiring process.

Why Join SDL?

*SDL offers competitive salaries and a comprehensive benefits package. Visit our Benefits Page to learn more about what we offer.

SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites, sensors and instruments, ground systems and data processing, and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers, scientists, technicians, and business professionals in our seventh decade of delivering mission success.

At SDL, we strive to uphold a culture of respect, collaboration, empowerment, and accountability. We listen with open minds, seek to understand diverse perspectives, and engage in thoughtful dialogue. We work together by sharing k nowledge, involving others, and offering support. We trust and empower our team members to take ownership, act with integrity, and be accountable. Above... For full info follow application link.

EOE including Disabilityand Vet

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