Mobile Associate - Retail Sales

T-Mobile USA, Inc. • Salt Lake City, UT • 1d ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities:

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs

Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement

Complete required training to build knowledge of retail processes, systems, and wireless technology innovations

Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives

Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities:

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)

Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)

Effective at balancing customer needs and performance goals. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): No

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at... For full info follow application link.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discriminatio n or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Similar Jobs

Retail Merchandiser

ADVANTAGE SALES AND MARKETING • Bountiful, UT • 1h ago

Retail & Hospitality

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions co...

1h ago

Go to Apply

Retail Merchandiser

ADVANTAGE SALES AND MARKETING • West Jordan, UT • 1h ago

Retail & Hospitality

1h ago

Go to Apply

Retail Sales Associate

Verizon Wireless • Riverton, UT • 2h ago

Retail & Hospitality

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l...

2h ago

Go to Apply

Delivery Driver

ELLIOTT AUTO SUPPLY DBA FACTORY MOTOR PARTS • Salt Lake City, UT • 8h ago

Retail & Hospitality

Description As a Delivery Driver, you will serve as the "Face of Factory Motor Parts." You will be responsible for the delivery of merchandise in a safe, prompt, and professional manner leaving a positive impact, and com...

8h ago

Go to Apply

Lab Maintenance Technician I

National Vision • Salt Lake City, UT • 14h ago

Retail & Hospitality

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical r...

14h ago

Go to Apply