Customer Service Representative I

Markem-Imaje • Keene, NH • 5d ago

Location:

Keene, NH, US, 03431

Work Arrangement: Hybrid

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

Customer Service Representative will serve as the primary interface for customers. You'll navigate our ERP system (SAP), our Sales Order Automation tool, as well as our B2B portal to process quotes, orders, returns, credits, and debits. Consistently deliver high quality service that instills customer confidence and loyalty.

Job Responsibilities:

Interpret and process customer requests and general inquiries.

Collaborate with cross-functional team members to satisfy customer requirements.

Create and maintain ERP system records with a superior level of accuracy.

Maintain Company product and service knowledge sufficient to satisfy customer needs.

Consistently provide accurate, prompt, professional service, and follow-up.

Decisively resolve routine customer concerns.

Leverage customer feedback to drive continuous improvements.

Job Requirements:

High School Diploma or equivalent required; 2 or 4-year degree preferred.

Previous customer-facing experience and data entry experience.

Superior data entry speed, accuracy, and attention to detail.

Ability to thrive in fast-paced environment and remain calm under pressure.

Strong planning and organizational skills.

Excellent written and verbal communication skills.

Superior active listening skills with the ability to interpret client needs.

Strong problem-solving skills.

Proven ability to build customer rapport.

Commitment to continuous improvement, teamwork, and collaboration.

Familiarity working with SAP and Salesforce a plus.

The right candidate will be aligned to our values and culture:

Collaborative entrepreneurial spirit

Winning through customers

High ethical standards, openness, and trust

Expectations for results

Respect and value people

Shift Hours: Hybrid/remote working hours of 8:00 am - 5:00pm EST.

Onsite training in Keene, NH 5 days a week for approximatly 4-6 weeks during normal daytime office hours.

If you believe you match our values and have the experience we're looking for, apply! We can't wait to hear from you!

Work Arrangement : Hybrid

Pay Range: $18.10 - $24.50 per hour

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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