Summary The position is at the full performance level and is located in the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), within Loan Guaranty Services at various geographical locations. The primary purpose of the position is to serve as the Valuation Officer (VO). The VO oversees all VA real estate appraisals in support of VA-guaranteed home loans in a multi-state jurisdiction. Responsibilities Specific duties include: Examines, analyzes, and improves upon operating procedures and tools so metrics and outcomes show sustainable success in the C&V program. Develops and shares expertise and insights on the program, its operations, oversight, directives, stakeholders/partners, and other influences, to achieve successful C&V and overall LGY program outcomes. The VO will be an expert on issues related to appraisals and will contribute as a subject matter expert when appropriate. Leads promotion of the highest level of customer service, ensuring that services are consistently delivered accurately and efficiently to Veterans, Service-members, Surviving Spouses and industry stakeholders. Apply valuation approach and techniques which interrelate to weigh and reconcile differences in each method, correlate value estimates, and derive a final value; understanding of how to devise strategies and plan for resolving property value issues; modify, adapt, or depart from established appraisal techniques and procedures; and/or assess, select, and make use of appraisal precedents. Monitor and act accordingly to ensure that C&V issues affecting LGY benefit delivery are resolved by staff, appraisers, and mortgage lenders/servicers. Oversee customer service, balance workloads across subordinate teams, and ensures that all interactions meet service and quality expectations, which includes the following: Answering inbound calls from Veterans, mortgage lenders, appraisers, and other stakeholders in the LGY national phone system. Ensure proactive, informative, and timely communication to their team and upward to ADs and various departments in LGY. Identifies, prioritizes, and resolves sub-optimal outcomes whether unique or systemic in the defined program area and geographic domain. Encourages sustainable approaches to program improvement, at all levels, to engage individuals and ideas in the program strengthening process. Identifies and resolves performance hurdles (people, process, or technology) directly and collaboratively, as appropriate, to ensure that all staff can perform at high-value levels. Ensures equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities. Actively collaborates across the LGY and VA to improve vital aspects of the recruitment, selection, engagement, and retention processes to deliver ideal skillsets to C&V supervisors and teams. Promotion Potential: None Work Schedule: Full time, Monday through Friday 6:00 AM - 6:00 PM Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Appraiser; PD# 41287A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period OR 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR 2-year trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:04/14/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: GS-14 Level: 1 year of specialized experience related to this position which was equivalent to the GS-13 level. Specialized experience is defined as a thorough knowledge and demonstrated expertise of appraisal practices for residential properties, as well as experience dealing with Construction and Valuation policies and procedures. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
