General Manager - Madison Branch Operations

EMCOR Group • Madison, WI • 7h ago

About Us

We provide commercial HVAC, plumbing, sheet metal fabrication, advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries - from healthcare and manufacturing to education, government, financial institutions, and more.

Job Summary

General Manager - Branch Operations

Reports To: President

Location: Madison, WI

FLSA Status: Exempt

Position Summary

The General Manager (GM) is the local business leader responsible for the overall performance, profitability, and day-to-day execution of their assigned branch. This role owns branch P&L results, leads project and service execution, manages key customer relationships, and ensures all work is performed in accordance with company standards and processes.

The General Manager operates with full accountability for local results while partnering closely with the President, COO, enterprise leadership, functional Vice Presidents, and the Business Operations Manager to maintain consistency, discipline, and scalability across the organization.

Key Responsibilities

Financial & Business Performance

Own full branch P&L, including revenue, gross margin, labor productivity, and overhead control

Forecast branch performance and proactively identify risks and opportunities

Ensure backlog is balanced with available manpower and operational capacity

Drive accountability for cost control, job performance, and service profitability

Project & Service Execution

Provide day-to-day leadership for Project Managers (HVAC, Plumbing, Controls) and the Service Manager

Prioritize workloads, staffing, schedules, and customer commitments

Ensure projects and service work are executed in compliance with enterprise standards

Address execution issues early and escalate when necessary

Customer & Market Leadership

Maintain and strengthen key customer relationships at the branch level

Serve as escalation point for customer concerns

Support business development efforts by providing local market insight and operational input

Protect the company's reputation through consistent service quality and execution

People Leadership & Culture

Set clear expectations and reinforce company values at the branch level

Coach, develop, and hold direct reports accountable for performance

Promote a culture of safety, accountability, teamwork, and continuous improvement

Support talent development and succession planning in partnership with HR and Operations leadership

Coordination & Communication

Collaborate with enterprise teams including Preconstruction, Logistics, Fabrication, Safety, Finance, and HR

Work with the Business Operations Manager to ensure consistent implementation of company initiatives and processes

Communicate proactively with the President regarding branch performance, risks, and needs

Direct Reports

Project Managers (HVAC / Plumbing / Controls)

Service Manager

Project Managers and Service Managers maintain dotted-line functional reporting to their respective Vice Presidents.

What This Role Does Not Own

Estimating staff or pricing authority

BIM / VDC or engineering standards

Logistics, warehouse, or fabrication operations

Enterprise policies, systems, or compensation programs

Qualifications

8-10+ years of experience in mechanical contracting or related construction services

Prior experience leading projects, service operations, or branch-level teams

Strong financial and operational acumen with P&L accountability

Proven ability to lead teams, manage performance, and drive accountability

Strong communication, planning, and decision-making skills

Ability to work effectively in a matrixed organization

ikmech

LI-SB1

LI-Hybrid

Qualifications

ikmech

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125192&hashed=-2145773337) .

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

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Job Locations US-WI-Madison

ID 2026-49199

Company IKM Building Solutions, Inc.

Category Operations Management

Position Type Full-Time

Location Type Hybrid

Posted Date 12 hours ago (4/10/2026 12:59 PM)