Customer Service Representative

Provisur Technologies • Mokena, IL • 2h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13403347

[Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!\ \ ]{lang="EN"}[As a Customer Service Representative (Further Processing Equipment), youll be responsible for aftermarket sales in your assigned region and customer accounts. Youll work independently and with the team to achieve sales goals and customer satisfaction. Your duties include promoting parts sales, occasional troubleshooting equipment, providing customer training, and offering service solutions. Youll also support the Account Manager by identifying leads and opportunities while also supporting new equipment sales.]{lang="EN"}

[What Youll Do:]{lang="EN"}

Retain and grow aftermarket business by promoting Provisur products,

services, and value

Visit customers to assess satisfaction, analyze sales trends, and

uncover growth opportunities

Manage key and target accounts, focusing on parts, tooling, and

rebuilds

Track competitor activity and monitor aftermarket sales forecasts

Present proposals for repair parts and equipment conversions, and

ensure timely follow-through

Sell maintenance agreements to meet annual sales targets

Prepare and submit call reports, participate in meetings, and manage

an individual expense budget

What You Wont Do:

Feel like a number we value respect, teamwork, and collaboration at

every level

Suffer from boredom youll always be learning new things and working

with a variety of clients and colleagues worldwide

Hit a ceiling youll have opportunities to grow and advance as

quickly as your skills and ambitions allow

[Who You Are:]{lang="EN"}

A problem-solver who thinks quickly on their feet without losing

sight of important details

A creative thinker who loves to find new ways to approach solutions

A lifelong learner with a passion for advancing your career and

raising your hand when opportunities arise

[What Youll Need:]{lang="EN"}

High School diploma or equivalent

3-5 years of field experience, including mechanical assembly,

hydraulics, electrical, and electronics on related Provisur equipment or equivalent

Proficient in reading technical manuals, schematics, and parts

illustrations

Ability to work independently and as part of a team

Proficiency in MS Office and ERP systems

Willingness to travel up to 75% of the time

[What Youll Enjoy:]{lang="EN"}

[Healthy work/life balance]{lang="EN"}

[Cross-training, ongoing skill development, and continuing education

assistance]{lang="EN"}

[A robust benefits package with great health, dental, vision, and

life insurance, employee referral bonuses, and even pet insurance!]{lang="EN"}

[A remote work policy and ample paid time off (PTO)]{lang="EN"}

[Retirement savings (401k) opportunities]{lang="EN"}

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