Full-time Spv Front Desk-200

Crescent Hotels and Resorts • Bethesda, MD • 3h ago

Description

Located in downtown Bethesda, we're one mile from Walter Reed and NIH, and close to the Medical Center Metro and Washington, DC attractions.

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

As a Fulltime Supervisor must be able to work any shift which is AM or and or PM, plus weekend and holiday as need. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Qualifications

Experience

Preferred

2 years: Customer Service

1 year: Hilton systems example PEP

2 years: Hotel Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

BIM (Building Information Modeling) Designer / Development Specialist

General Dynamics Information Technology • Washington, DC • 2h ago

Retail & Hospitality

Req ID: RQ218071 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Construction and Support Skills: Bluebeam,Building Information Management (BIM),Col...

2h ago

Go to Apply

Hotel Consultant

American Express Global Business Travel • Washington, DC • 2h ago

Retail & Hospitality

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

2h ago

Go to Apply

Part Time- Restaurant Server

Crescent Hotels and Resorts • Fairfax, VA • 2h ago

Retail & Hospitality

Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Asso...

2h ago

Go to Apply

Wireless Retail Sales Associate - W1875

OSL Retail Services • Severn, MD • 3h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

3h ago

Go to Apply

Event Manager - DoubleTree by Hilton Hotel Washington DC - Crystal City

Hilton • Arlington, VA • 3h ago

Retail & Hospitality

TheDoubleTree by Hilton Hotel Washington DC - Crystal City ( https://www.hilton.com/en/hotels/dcaaedt-doubletree-washington-dc-crystal-city/?msockid=28fc47f8c0c1620434715105c15a63a7)is looking for an Event Manager to joi...

3h ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Alexandria, VA • 3h ago

Retail & Hospitality

176619BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

3h ago

Go to Apply

Housekeeping Administrative Assistant

Marriott • Rockville, MD • 7h ago

Retail & Hospitality

Additional Information Housekeeping, Experience Preferred, Benefits Job Number 26042877 Job Category Administrative Location Bethesda North Marriott Hotel & Conference Center, 5701 Marinelli Rd, Rockville, Maryland,...

7h ago

Go to Apply

Senior Associate, Risk | Retail Bank Premium Products & Rewards

Capital One • Mclean, VA • 10h ago

Retail & Hospitality

Senior Associate, Risk | Retail Bank Premium Products & Rewards Do you thrive in the dynamic space where innovation meets risk management? Step into a pivotal role where your ability to build relationships and coordi...

10h ago

Go to Apply

Restaurant General Manager

Sodexo • Silver Spring, MD • 1d ago

Retail & Hospitality

Role Overview Sodexo is seeking a dynamic Restaurant General Manager to lead dining operations at Leisure World , a vibrant 55+ adult living community with 5,600 homes in Silver Spring, MD. This is an opportunity to join...

1d ago

Go to Apply

General Manager of Oribu Restaurant

Hyatt • Washington, DC • 1d ago

Retail & Hospitality

Description: Join us for this incredible opportunity as the General Manager of the brand-new Oribu restaurant at Grand Hyatt Washington located in the heart of Washington, D.C. Not only will you be part of an amazing tea...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.