Operations Specialist

Eastern Bank • Boston, MA • 5h ago

PURPOSE/OBJECTIVE:

The Wealth Management Operations Specialist supports daily operational functions across the Wealth Management platform, ensuring timely, accurate, and compliant processing of client account and transactional activities. The role supports onboarding, asset movement, cash management, billing, reconciliations, securities processing, vendor platforms, and operational risk controls while partnering with Client Service, Compliance, Finance, custodians, and external vendors. Consistent performance with accurate execution, a keen sense of urgency and deadlines, and end to end vision of data, client, and Bank impact is expected.

MAJOR RESPONSIBILITIES:

Administrative:

Account Opening & Maintenance: End-to-end processing of new and existing accounts, documentation validation, OFAC screening, custodian setup, fee configuration, and data integrity management.

Asset Movement & Transfers: Processing of internal, external, and complex transfers, stock gifts, and cost basis validation.

Cash Management & Banking Operations: Posting of cash, ACH, check, and wire activity; daily and monthly reconciliations; wire investigations.

Billing & Fee Administration: Fee setup, maintenance, accruals, collections, adjustments, and reporting.

Securities Processing & Corporate Actions: Corporate action elections, class action processing, settlements, and documentation.

Reconciliations & Reporting: GL variance research, settlement reporting, house account and vault reconciliations.

Operational Controls & Compliance: IRS and regulatory compliance, SOP maintenance, audit support, escheatment, BCM activities.

Custodian & Vendor Administration: User access, platform administration, vendor monitoring, and change management.

PROBLEM SOLVING & DECISION MAKING:

Exercises judgment in resolving operational discrepancies and compliance exceptions within established procedures. Escalates complex issues and contributes to process improvement and risk mitigation.

Education and Experience

2-4 years of relevant operations experience Bachelor's degree in Accounting, Finance, or a related field is preferred.

Skills/Knowledge

Proficient PC skills in Microsoft Office Suite productivity applications (e.g., Excel, Teams, etc.). Strong written and oral communication skill. Highly organized, capable of managing multiple tasks, meeting strict deadlines, and working well in a team environment.

Working Conditions

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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