Position Description & Qualifications
Serco North America is seeking an Entry-Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role is well-suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM).
This position offers structured on-the-job training and mentorship, providing the opportunity to build hands-on experience with the ServiceNow platform while supporting the delivery of reliable, high-quality IT services.
In this role, you will:
Assist in the development and configuration of applications on the ServiceNow platform usingApp Engine Studio
Support implementation and customization of ITSM modules, including Incident, Change, and Request Management
Develop and maintain ServiceNow components such as:
Forms and fields
Business rules
Client scripts
UI policies
Workflows and Flow Designer solutions
Participate in requirements analysis, solution design, testing, and documentation
Collaborate with senior developers, system administrators, and functional stakeholders
Troubleshoot issues and support platform enhancements and continuous improvements
Follow ServiceNow development best practices, security standards, and Serco development methodologies
Maintain documentation for developed solutions and configurations
To be successful in this role, you will have:
U.S. Citizenship
Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline
Strong understanding of programming fundamentals and software development concepts
Proficiency or coursework experience withJavaScript
Basic knowledge ofHTML, CSS, and web-based application concepts
Familiarity with relational databases and data modeling concepts
Foundational understanding of IT Service Management (ITSM) or IT operations principles
Ability to learn new tools and technologies quickly
Strong analytical, problem-solving, and communication skills
Ability to work effectively both independently and as part of a team
Preferred Qualifications
Academic, internship, or project experience with enterprise systems or SaaS platforms
Exposure to low-code or no-code development platforms
Familiarity with Agile or Scrum methodologies
Experience consuming or building REST APIs
Certification Requirements
The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Training and certification support will be provided.
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract @type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
