About Us
PAR Western Line Contractors, LLC (dba QUES), a subsidiary of Quanta Services, Inc. (NYSE: PWR), is composed of some of the most highly qualified professionals experienced in all aspects of engineering, designing, asset management, and construction management for the electric utility and other industries. We are a highly mobile and flexible team with the ability to service every area and region within our customers' area of operation. With over 700 employees and growing, we have thousands of years of combined electrical utility experience to draw from when committing to provide our clients with a wide range of utility services.
About this Role
The IT Support Supervisor will ensure the Support Engineering (SE) team is delivering the highest level of customer service to our end users. The IT Support Supervisor is responsible for all Support Engineers, and the day-to-day operations of the Support Engineering team, its projects, and the service provided to end users.
What You'll Do
Responsible for leading the Support Engineering (SE) team, and overseeing the day-to-day operations
Manage workload and tickets of Support Engineers
Support the SE team in the execution of tasks
Triage issues with the Support Engineering team that cannot be immediately resolved
Define, develop, and standardize best practices for the SE team
Provide reports and metrics to the Director of IT on the performance of the SE team
Develop projects for the constant improvement of the SE team
Deliver yearly goals and schedule to the Director or IT
Assist the Director of IT in recording and documenting costs
Help drive testing of in-house applications and its deployment to field operations
Act as the liaison between customers and the SE team during triage
Develop SLA's in conjunction with the Director of IT
Implementation of key systems and software
Hold the SE team accountable for timely execution of SLAs
Initiate, plan, and schedule meetings to meet project goals
Ensure infrastructure networking and computing systems remain available during production hours
Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Manage local office technical projects including sourcing materials and vendors
Provide software testing and management of related solutions
Maintain or create policies, procedures, and processes
Identify root-causes of operational issues and process inefficiencies
Notify IT Project Managers if any issue is identified with in-house applications
Work in a support position, limited to 50% (max), with Management prioritized
All other duties as assigned
What You'll Bring
Office 365 and Exchange Online experience
Data center infrastructure and facilities experience is a plus
Experience with Intune, inventory management, and ITSM (Manage Engine Service Desk a plus)
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Proven ability to work successfully with limited supervision
Impeccable end user communication, with the ability to maintain friendliness and candor through emails and calls
Excellent written and verbal skills
Ability to delegate tasks
Strong understanding of basic IT security principles
Discipline to ethically handle private data, including financial and/or healthcare data for certain companies
Ability to communicate effectively and work in a team setting
Proficient troubleshooting skills (Outlook, Office, Windows, iOS)
Mac troubleshooting a plus
Basic proficiency with SQL
EDUCATION AND EXPERIENCE:
Required Education and Experience
High School Diploma or Equivalent
Preferred Education and Experience
Bachelor's Degree in Computer Science or Equivalent
5+ Years IT Support Engineer or Related Field Experience
LICENSES / CERTIFICATIONS:
Required Licenses/Certifications
None
Preferred Licenses/Certifications
Azure
CompTIA A
-
CompTIA Network
-
Cisco/CCNA
Linux
Microsoft hardware (installation)
CAPM
SUPERVISORY RESPONSIBILITIES:
Yes, up to 10
TRAVEL REQUIREMENTS:
Travels: Yes
Percent of time:
Overnight required: Yes
What You'll Get
Pay- $ 80,000 - $ 96,000 /Annually *Depending on Experience
Benefits include-- Medical, Dental, Vision, 401K
Our projects are regulated by federal and state laws which require all employees to successfully pass criminal background checks, MVR, and drug tests (post-employment and random testing). The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description is subject to change at any time.
Our Company is an equal employment opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.
EO/AA/Disability/Veteran Employer
Compensation Range
The anticipated compensation for this position is - depending on experience and qualifications.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status.We prohibit all @types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
Apply Here (https://careers-quanta.icims.com/jobs/14746/information-technology-%28i.t.%29-support-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-336060817)
Connect With Us!
ID2026-14746
CategoryInformation Technology
Position TypeFull-Time Regular
LocationUS-CA-
Workplace TypeHybrid
