After Hours Hotel Support

Sedgwick • Annapolis, MD • 2h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

After Hours Hotel Support

SHIFT: Friday, Saturday, Sunday, Monday 9PM - 8AM EST

PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assigns new claims to the appropriate claims handler.

Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Participates in and maintains a quality service culture within the Customer Service Team.

Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

Excellent oral and written communication

PC literate, including Microsoft Office products

Good customer service skills

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Wireless Retail Sales Associate - W3481

OSL Retail Services • Baltimore, MD • 1h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

1h ago

Go to Apply

After Hours Hotel Support

Sedgwick • Annapolis, MD • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Retail Sales Specialist

Staples • Laurel, MD • 2h ago

Retail & Hospitality

Sales Specialists provide exceptional customer service in helping our customers find a total solution both in-store and through the kiosk. You'll have our customers' needs in mind as you provide solutions. You will also...

2h ago

Go to Apply

District Sales Manager (Mandarin)

Sysco • Jessup, MD • 3h ago

Retail & Hospitality

JOB SUMMARY The District Sales Manager (DSM) role requires exceptional management of sale performance among Sales Consultants (SCs). This position is responsible for driving a performance culture, coaching and developing...

3h ago

Go to Apply

Facilities Maintenance Access Control

Maryland Department of Transportation • Baltimore city, MD • 6h ago

Retail & Hospitality

? Facilities Maintenance Access Control Salary $70,743.00 - $110,288.00 Annually Location Baltimore City Job Type Full Time Job Number 9721-MTA-AsstSupTrans-04/26-LL Department Maryland Transit Administration Opening Dat...

6h ago

Go to Apply

Housekeeping Aide

Marriott • Annapolis Junction, MD • 1d ago

Retail & Hospitality

Additional Information Job Number 26041853 Job Category Housekeeping & Laundry Location Courtyard by Marriott Fort Meade BWI Business District, 2700 Hercules Rd, Annapolis Junction, Maryland, United States, 20701 VIE...

1d ago

Go to Apply

Cashier

Wegmans • Gambrills, MD • 1d ago

Retail & Hospitality

Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12am Age Requirement: Must be 18 years or older Location: Gambrills, MD Address: 1413 South Main Chapel Way Pay: $1...

1d ago

Go to Apply

barista - Store# 47806, 1812 ASHLAND

Starbucks • Baltimore, MD • 1d ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whethe...

1d ago

Go to Apply

Team Leader, Design & Trade

Crate & Barrel • Annapolis, MD • 2d ago

Retail & Hospitality

Driven and customer-focused, the Team Leader - Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting...

2d ago

Go to Apply

Assistant Manager II

Dollar Tree • Glen Burnie, MD • 2d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.