Description
OVERVIEW:
Encore Electric employees are unique . They are passionate about making a difference while impacting the way people live and work. Using their talents in power, technology and energy, they work collaboratively on challenging projects with other team members while being driven by customer needs and requirements. Encore Electric employees are ambitious but never fail in their commitment to quality, safety and integrity. From design, fabrication and construction to technology and service, our team tackles some tough, complex commercial challenges.
Compensation for this position: $65,000 - $75,000 annually, depending on experience
PLEASE NOTE: this role is based full-time at our office in Lakewood, CO with some requirements for travel to other offices. No remote candidates will be accepted.
Candidates who interview for this position may be asked to take a technical skills assessment through TestGorilla. Please consider this when applying.
General Responsibilities
Maintain open communication lines with all working relationships
Follow up to ensure items for which the job is accountable are performed
Earn and maintain customer's trust
Uphold the core values of the organization
Work well with others to accomplish the mission of the organization and of the job
Specific Responsibilities
Provide day-to-day hands-on systems administration as well as technical support to end users located in multiple offices and jobsites throughout the State of Colorado including but not limited to:
Provide best-in-class customer service to all levels of the organization
Systems administration and systems analysis techniques including working with end-users to determine hardware, software, and systems functional specifications
Design, documentation, testing, creation and modification of computer programs and systems to serve Encore end-users
Create, edit, remove and maintain Azure AD accounts
Administer and configure SPAM filtering rules using FortiMail
Configure and maintain network infrastructure devices
Configure monitoring of network infrastructure devices
Provide 1 st & 2 nd Level support for difficult end-user problems including programming and systems design enhancements and modifications
After-hours work required on scheduled basis
Update and maintain windows servers, including testing and troubleshooting
Build new software packages and deploy to users via Ninja
Develop and create processes and procedures including detailed documentation
Update existing documentation as-needed
Process and manage support requests and knowledge base articles in Zendesk utilizing ITIL practices and procedures
General
Must be a Team Player
Desktop support
Support over the telephone
Personal Computer/notebook setup
Personal Computer/notebook troubleshooting
Installation of printers
Installation of scanners
Software installation & troubleshooting
End-user training
System analysis and programming
Keep accurate documentation on calls received and status of projects
Maintain current documentation on information systems
Drive to locations throughout Colorado, including mountainous areas, and occasionally to Wyoming, in varying seasons and weather conditions
Opportunity to work on all aspects of IT; desktops, servers, routers, switches, firewalls, etc.
Other duties as may be assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
Networking in a Windows environment
Basic understanding of networking in a Windows environment
Skill in:
MS Server 2013 or later
MS Exchange Server installations
MS Hyper-V Cluster
Trouble-shooting/repairing notebook and desktop computers
Trouble-shooting MS Office and other off-the-shelf applications
Installing software applications, printers, scanners, etc.
Excellent customer service skills
Adapting to new and changing requirements, environments, and/or information
Estimating resources needed to complete required tasks
Using communication software
Business writing
Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
Establishing and maintaining effective working relationships with customers, vendors, management, and employees
Organizing work to accomplish tasks
Reading and writing
Typing
Prioritizing and reprioritizing to meet job needs
Problem solving
Tracking numbers and bits of data relevant to the work assignment
Troubleshooting/repairing notebook and desktop computers
Trouble-shooting MS Office and other off-the-shelf applications
Installing software applications, printers, scanners, etc.
Trouble-shooting problems over the phone
Multitasking
Ability to:
Communicate professionally with users of varying skill levels
Drive to locations throughout the state of CO including the mountains
Troubleshoot issues over the phone
PHYSICAL REQUIREMENTS:
Driving
Sitting
Climbing
Lifting (up to 50 lbs)
Standing
Stooping
Vision acuity (near and far)
Walking
REQUIREMENTS:
Associates degree in IT and related work experience along with two to four years Windows 7/10 desktop support in an AD environment required. MCP, MCSA or MCSE, ISP installations , Windows 10, Office 2016 and O365 experience preferred. Experience in the commercial construction industry is also preferred.
Benefits of this role:
Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.
This position is eligible for cell phone allowance and the short-term incentive program.
NO THIRD PARTY STAFFING RESUMES WILL BE ACCEPTED
Applications will close on June 1, 2026 or once role has been filled.
To request an accommodation during the application process, please contact HR@EncoreElectric.com _.
For more information on this position, please contact recruiting@encoreelectric.com_
Encore Electric, Inc. is an EOE, including disability/vets.
Encore Electric, Inc. is an EOE, including disability/vets.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
