Member Experience Specialist

YMCA of the North • Elk River, MN • 1h ago

Job Description

The Elk River YMCA is hiring a Full-Time Member Experience Specialist. This role supports membership, administrative operations, and overall member experience. Responsibilities include providing excellent customer service, supporting safe operations, and assisting with service delivery. Availability is required Monday-Friday 7:00 a.m.-7:00 p.m. and Saturday-Sunday 8:00 a.m.-1:00 p.m.

The salary for this position starts at $18.05 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

Job Summary:

The Member Experience Specialist is responsible for leading membership and branch administrative activities, initiatives and operations. Responsible for supporting and driving overall member experience, growth outcomes and administrative functions. Ensure members and guests receive exceptional customer service. Assist with service delivery and/or ensuring safe operations. Collaborate with the leadership team, Membership Administrative Team and Customer Service Center to support administrative duties of Finance, Purchasing, Information Technology, Mission Advancement, and other Association Services departments. Provide support to the community board.

Essential Functions:

Be an advocate and key leader for exceptional customer experience and communication while engaging with members, guests and participants throughout the branch.

Collaborate with the Membership Administrative Team to ensure timely and accurate reporting and compliance of membership data and customer service to our members and guests.

Lead team member engagement, with the support of the Membership Director, to ensure that a high performing, member-centric culture of outstanding service is in place including comprehensive team member onboarding and training to support meeting or exceeding member retention goals.

Demonstrate agility and commitment to quality service and safety standards.

Empowered self and team to effectively resolve member concerns focusing on prompt resolution.

Support branch revenue goals through conducting tours with potential members, facilitating enrollments, and selling programs and services.

Support and implement member engagement events and promotional activities.

Assist branch initiatives related to board, fundraising and events as needed.

Responsible for communication initiatives to engage and inform members, participants and team members.

Model exceptional customer service to all members and guests and resolve customer/member complaints as needed.

Maintain efficient administrative processes and continuously evaluate process and procedure improvements.

Provide administrative support for day-to-day operations. Including, but is not limited to:

Support location purchasing needs by supporting team members with training and resources and processing invoices for payment.

Provide administrative support to fundraising campaigns which man include transmittals, record-keeping, donor communication and support meetings and events.

Assist with fundraising activities which may include space reservation, ordering food and supplies related to special events and board efforts.

Assist in training and provide systems support for location staff.

Maintain and support organization of team member certification, training and compliance for the branch.

Relationships:

This position reports to the Membership Director who reports the Branch Executive Leader. The incumbent may serve as a member of a task force for project needs. The incumbent interacts regularly with team members, members, participants, and guests to provide excellent customer service, quick resolution of concerns and enhance membership and program retention. This position will develop effective working relationships with all programming teams in the branch, providing seamless experience for members and guests.

Qualifications:

Required

Associates degree; demonstrated experience may be considered in lieu of degree.

Three (3) years customer service experience.

CPR and First Aid certified or ability to obtain within 30 days of employment

Excellent customer service, problem solving, interpersonal and organizational skills.

Strong leadership skills.

Self-directed, motivated, and creative.

Ability to work with diverse populations.

Ability to work a flexible work schedule.

Computer skills in Microsoft WORD, Excel, and PowerPoint

Preferred

Bachelors degree

Bi/multilingual

Work Conditions:

Must be able to provide facility tours.

Must be able to travel locally to attend meetings.

Ability to work in a fast paced and changing environment.

Ability to respond to emergency situation in a calm and efficient manner.

Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Branch Leadership in completing projects or performing duties deemed necessary for the branch or Association success.

Requirements

Similar Jobs

Manufacturing Project Manager

Insight Global • Plymouth, MN • 21min ago

Management & Administrative

Job Description Project Managers direct and coordinate customer projects involving industrial fans and air moving equipment. Responsibilities include managing project scope, schedule, documentation, and cross-functional...

21min ago

Go to Apply

Manufacturing Engineering Technician - 1st shift

nVent • Blaine, MN • 26min ago

Hospital & Medical

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive elect...

26min ago

Go to Apply

Blaine, MN CDL A Delivery Driver

Martin Brothers Distributing • Blaine, MN • 29min ago

Trucking & Construction

For over 80 years, Martin Bros. has been proud to be the largest independent, family-owned foodservice and supply solution for restaurants, healthcare facilities, schools and convenience stores throughout the upper Midwe...

29min ago

Go to Apply

Underwriting Consultant

Intact Services USA LLC • Plymouth, MN • 1h ago

Management & Administrative

Job Duties Job in Plymouth, MN (remote work permitted anywhere in US) Duties: Underwrite risks, including selection/rejection of new and renewal business for complex, specialty accounts. Develop and execute strategic ini...

1h ago

Go to Apply

Guest Services Representative - Fairfield Inn, Blaine, MN

Hotel Equities • Blaine, MN • 2h ago

Retail & Hospitality

Part Time Blaine, MN, US Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Fairfield Inn & Suite...

2h ago

Go to Apply

Breakfast Attendant - Fairfield Inn, Blaine, MN

Hotel Equities • Blaine, MN • 2h ago

Part Time Restaurant Blaine, MN, US Salary Range: $15.00 To $16.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable part-time Brea...

2h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • New Hope, MN • 3h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

3h ago

Go to Apply

FMS Support Specialist

Mains'l Services • Brooklyn Park, MN • 3h ago

FMS Support Specialist Brooklyn Park, MN Full Time Entry Level Share ( https://mainsl.applytojob.com/app/share/guo8uSzgfP ) FMS Support Specialist- Full Time Mains'l is seeking a Full-Time FMS Support Specialist to join...

3h ago

Go to Apply

Parts Department Specialist

Martin Marietta Materials • Maple Grove, MN • 6h ago

Description Martin Marietta is seeking motivated candidates to join our Parts Department team! As a Parts Department Specialist, you will play a key role in identifying, sourcing, and supplying parts and materials that s...

6h ago

Go to Apply

Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Fridley, MN • 6h ago

Hospital & Medical

Job Description: Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.