We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for the stability, reliability, and operational excellence of enterprise automation solutions. This role owns production support strategy for RPA and automation platforms, leads complex incident resolution, and drives proactive improvements to reduce operational risk. The position partners closely with engineering, infrastructure, QA, and business stakeholders to ensure automations are resilient, scalable, and aligned to business outcomes.
The Production Support role owns incident triage, root-cause analysis, and coordination of fixes to ensure stable and reliable production operations. The role works closely with development and platform teams to resolve issues efficiently and prevent recurrence. Participation in a rotating on-call schedule is expected, which may involve limited after-hours support for critical incidents or time-sensitive production events.
Key Responsibilities
Production Support & Operations
Serve as the technical owner for production support of automation and RPA solutions across critical business processes
Lead incident triage, root cause analysis, and permanent remediation for high-severity automation failures
Establish and enforce runbooks, support models, escalation paths, and on-call readiness for automation platforms
Proactively identify systemic issues and implement stability, resiliency, and performance improvements
Automation & Engineering Leadership
Provide hands-on technical leadership for automation design, debugging, and optimization in production environments
Review automation code and configurations to ensure adherence to standards, security, and reliability best practices
Partner with development teams to ensure production readiness of new automations before release
Guide architectural decisions that reduce operational complexity and technical debt
Monitoring, Tooling & Reliability
Design and maintain monitoring, alerting, and health dashboards for automation platforms
Drive adoption of AIOps, SRE, and automation-first support practices where applicable
Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact
Cross-Team Collaboration & Communication
Act as a key escalation point for automation-related production issues
Collaborate with infrastructure, application, and vendor teams to resolve platform-level issues
Communicate incidents, risks, and remediation plans clearly to technical and non-technical stakeholders
Mentor engineers and support analysts in automation support best practices
Required Qualifications
Extensive experience in software development and production support for enterprise systems
Strong expertise in automation/RPA platforms , scripting, and debugging complex workflows
Proven ability to lead incident response and root cause analysis in high-availability environments
Deep understanding of SDLC, CI/CD, release management, and production readiness standards
Preferred Qualifications
Experience supporting mission-critical automation in regulated or high-volume environments
Familiarity with monitoring tools, job schedulers, and orchestration platforms
Experience implementing resiliency patterns, failover strategies, and automation governance
Demonstrated leadership in driving operational maturity and continuous improvement
Impact of the Role
Improves reliability and availability of automation supporting core business operations
Reduces production incidents through proactive engineering and observability
Ensures automation solutions scale safely and sustainably
Elevates production support from reactive issue handling to engineering-led reliability
Education
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Pay Range
The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/29/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
