Customer Service Mgr *2

Michaels • Massachusetts, Massachusetts • 2h ago

Store - BOS-NEWTON, MA

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$16.00 - $22.20

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Deputy Chief Labor Relations Officer(Administrator VII)

State of Massachusetts • Massachusetts, Massachusetts • 2d ago

Management & Administrative

Position Summary The Massachusetts Department of Transportation (MassDOT) is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to ef...

2d ago

Go to Apply

Sr Program Manager, Cause Marketing

American Red Cross • Massachusetts, Massachusetts • 2d ago

Management & Administrative

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

2d ago

Go to Apply

Overnight Sales & Customer Service Representative - Remote

Teleperformance USA • Massachusetts, Massachusetts • 6d ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

6d ago

Go to Apply

In-House Design Supervising Project Manager (Civil Engineer V)

State of Massachusetts • Massachusetts, Massachusetts • 1w ago

Management & Administrative

Position Summary The In-House Design Supervising Project Manager will support MassDOT - Highway Division's annual Statewide Road Advertising Program and the In-House Design Manager. He/she will supervise lower-level Engi...

1w ago

Go to Apply

Relationship Manager - Core market

Manulife • Massachusetts, Massachusetts • 1w ago

Management & Administrative

This role offers the opportunity to manage and grow strategic customer relationships within Manulife John Hancock Retirement. The Relationship Manager acts as a trusted advisor and customer advocate, aligning customer ob...

1w ago

Go to Apply

Sales & Customer Service Representative - Remote

Teleperformance USA • Massachusetts, Massachusetts • 2w ago

Management & Administrative

2w ago

Go to Apply

CUSTOMER SERVICE SUPERVISOR (PART TIME)

Michaels • Massachusetts, Massachusetts • 2w ago

Management & Administrative

Store - BOS-EVERETT, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deli...

2w ago

Go to Apply

Research & Policy Manager

State of Massachusetts • Massachusetts, Massachusetts • 2w ago

Management & Administrative

Under the direction of the Deputy Director of Research and Responsible Gaming, the Research & Policy Manager is responsible foroverseeing the successful implementation and oversight of the Massachusetts Gaming Commis...

2w ago

Go to Apply

Supervising Project Manager (Civil Engineer VI)

State of Massachusetts • Massachusetts, Massachusetts • 2w ago

Management & Administrative

Position Summary Supervising Project Manager - Civil Engineer VI in the Major Projects Section is a Leadership Position reporting to the Deputy Director of Major Projects. This position is responsible for assisting the D...

2w ago

Go to Apply

Data Scientist - Utilization Management

CVS Health • Massachusetts, Massachusetts • 2w ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.