Type: Contract/Temp
Posted Date: 2026-04-04
Pay Range: 28.37 - 30.25 USD per hour
Primary Function
The Client Technology Analyst provides front line technical support to staff and students. This role is responsible for delivering high quality endpoint, application, and account support through multiple service channels, including in person, phone, and ticket-based systems. The CTA serves as an initial point of contact for client technology issues and escalates more complex problems as appropriate.
This is an entry level role designed to build foundational technical, customer service, and operational skills within CTS.
Contract: 4/13/26 - 1/12/27
Location: Framingham, MA 100% onsite
Rate: $28.37 - $30.25/hr.
Duties & Responsibilities
Client Support & Service Delivery
Provide Tier 1 support for Windows and macOS desktops, laptops, and mobile devices
Troubleshoot hardware, OS, and application issues
Support Microsoft 365 (Outlook, Teams, OneDrive, Office)
Resolve access issues, including password resets and MFA
Manage incidents and requests in ServiceNow within SLAs
Endpoint & Software Support
Image, configure, and deploy endpoints using standard tools
Install and support approved software and peripherals
Diagnose and resolve basic performance issues
Support hardware setup, replacement, and asset lifecycle processes
Customer Experience & Communication
Deliver responsive, professional client support
Document issues, actions, and resolutions in ServiceNow
Communicate status, timelines, and next steps clearly
Set expectations and escalate when appropriate
Operational & Team Support
Follow established processes and standards
Provide onsite or walk-up support as needed
Contribute to knowledge base and process improvements
Collaborate with engineers and IS&T teams on escalations
Project & Initiative Support
Support technology projects under guidance of senior staff or project leads, including endpoint refresh (device prep, scheduling, user communication), VoIP/telephony migrations (setup, testing, basic troubleshooting), software rollouts and upgrades (testing, deployment, support), user documentation and training materials, and inventory tracking and asset validation
Execute assigned project tasks and escalate risks or issues as needed
This role contributes to project success through reliable execution, documentation, and client-focused support and does not independently lead projects.
Skills & Qualifications
Strong communication and customer service skills
Ability to troubleshoot common hardware, operating system, and application issues
Proficiency with Windows and/or macOS operating systems
Working knowledge of Microsoft 365 services (Outlook, Teams, OneDrive, Office applications)
Ability to work independently and as part of a team
Clear written communication for documenting issues, troubleshooting steps, and resolutions
Familiarity with ServiceNow or other ITSM tools (preferred)
Familiarity with endpoint management tools such as MECM or Jamf (preferred)
Understanding of identity and access management concepts (preferred)
Education & Experience
Required
Associate's degree or equivalent combination of education and experience
0-2 years of experience in IT support, customer service, or a related technical role
Basic knowledge of Windows and/or macOS operating systems, common productivity tools (Microsoft Office / Microsoft 365), and hardware troubleshooting concepts
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field
Experience supporting users in a higher education or enterprise environment
CompTIA A+ or similar entry level certification
Customer Service Commitment:
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
