Requisition number: 2353417
Job category: Sales Support
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Position in this function manages a designated account or group of accounts and serves as the primary relationship manager. Operates in a strategic business development role, championing various lines of business and articulating the value of Optum. Develops and fosters relationships and generates selling opportunities at both technical and strategic levels. Enables Optum to meet or exceed revenue projections and customer expectations through strategic account planning and execution.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Works with corporate level management of designated accounts to design and collaborate mutually beneficial goals to increase utilization of all services and programs
Works with customer and management to set annual goals by product line and strategize to increase utilization of all services and programs. Meet/exceed budget goals and ensure client satisfaction
Facilitates and leads customer-facing opportunities including formal business reviews, annual performance reviews, roundtables, etc. Responsible for establishing and maintaining contact and effective communication with all levels of designated accounts
Champions Optum's various lines of business to the client - manages requirements, customization of programs, communication, prioritization and timing, and goal definition and measurement. Assists with training and education of internal and external customers as needed
Manages the internal communication of measurements of the client's program including account metrics, KPIs, program status, Executive Sponsor reviews and upsell opportunities
Analyzes overall client performance, develops initiatives designed to grow the business in new areas, and drives organic revenue growth-through the identification and development of new opportunities
Creates or utilizes existing tools including account profiles, communication vehicles, and strategic account plans
Works cross-functionally with all internal areas to resolve and track client service issues and solve problems. Champions client's programs/ initiatives. Serves as point of contact for issue resolution and problem solving
Works with all internal departments to manage account initiatives and deliverables and tracks national account initiatives. Utilization of various social media channels and industry publications to promote organizational strategic marketing efforts; includes following client websites, social media, and industry publications to keep current with emerging trends
Travel as needed to clients, conferences, events, etc. (up to 50%)
Performs other duties as assigned by management
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of account management experience
3+ years of experience with Pharmacy, Ancillary, Home Health, PPO, Workers Comp Bill Review, settlements and/or claims
3+ years of upsell programs to clients or sales experience
2+ years of experience managing performance guarantees for clients
2+ years of experience performing presentations to clients and leadership
2+ years of experience running client reports
2+ years of experience data analysis
Proven solid project management experience (developing project plans, working with project teams, managing project timelines, driving project through completion)
Intermediate to advanced experience with MS Excel experience (Pivot tables)
Intermediate to advanced experience with MS Power Point, Word Outlook
Ability to travel up to 50% of the time (average is below 25%)
Preferred Qualifications:
3+ years of experience with workers compensation account management
3+ years of pharmacy account management experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
