Strategic Account Program Manager

Maine Machine Products Company • South Paris, ME • 4d ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1323866

Duties/Responsibilities:

Establishes strong, long-term customer relationships by developing

and implementing customer relationship management strategies.

Assesses, clarifies, and validates customer needs on an ongoing

basis; understands key business initiatives, areas of concern or constraint, and competitive environment; and leads solution development efforts that best address customer needs.

Achieves assigned strategic account objectives including growing and

building the sales pipeline.

Builds and maintains positive relationships with business, technical

and operational contacts at assigned customer(s).

Identifies and understands customers challenges, recognizes how to

apply solutions, and express their value.

Supports supply chain in developing and implementing short-term and

long-term plans to support production of key product lines.

Communicates on a regular basis and responds to specific queries,

suggests solutions and innovative ideas to meet the customers needs and monitors the customers expectations and satisfaction.

Handles complaints and problems effectively and with urgency.

Acts as the liaison between key customer(s) and internal teams.

Maintains accounts, contacts, opportunities, quotes, reports, and

dashboards in Salesforce CRM.

Follows up on all sales to ensure orders are processed properly and

shipped on time.

Produces effective verbal and written communication for activities

and sales reports, customercorrespondence.

Helps manage price changes and keeps internal pricing policies

consistent and current

Acts as primary expeditor for urgent or past due orders

Works with the supply chain team to escalate concerns when needed

Acts as the primary point of contact for all contract negotiations

with the customer

Works pro-actively to identify any and all opportunities to maximize

revenue on a monthly and quarterly basis.

Acts as back-up to the customer service person on the account to

process sales orders and other tasks when needed

Required Skills/Abilities:

Understanding of performance metrics including sales, operational

KPIs, and strong analytical skills is a must.

Excellent written and verbal communication skills.

An ability to address customer requests in a timely manner.

Strong organizational skills and the ability to complete multiple

complex tasks in a timely fashion.

Occasional travel is required.

Typical hours are between 8AM-5PM EST, with additional office hour

availability required due to the global nature of our customer base.

Education and Experience:

3-6 years of account management experience

Bachelor\'s Degree in Business, Marketing, Engineering

Extremely proactive towards taking action

Demonstrated knowledge of forecasting, presentations, short-term,

mid-term and long-term planning.

Extreme proficiency in computer skills including Microsoft Word,

Excel, PowerPoint, Outlook and Teams. The selected candidate will be asked to provide evidence of Microsoft skills.

The ideal candidate will have a working knowledge, experience, and

relationships with Original Equipment Manufacturers (OEMs)

Typical hours are 8 AM to 5 PM Eastern, with additional off-hours availability required due to the global nature of our customer base.

Occasional travel to visit customers may be required.

Location:On-site at Maine Machine Products in South Paris, Maine

For information on Precinmac, including more information on employee benefits and our company culture, visit our website atwww.precinmac.com

Precinmac is an equal opportunity, affirmative action employer

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