Consumer Services Specialist (Remote)

UMB Bank • Columbus, OH • 8h ago

We are currently hiring for our next call center class that will start Monday, June 1st, 2026 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

Other duties as assigned.

We're excited to talk with you if you have:

High School Diploma or equivalent

Proficient in the English language

1-2 years customer service or similar work experience

MUST be able to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT

Knowledge of basic banking products including checking, debit, and credit card accounts

Ability to interact with and manage multiple computer systems to access client information.

Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

Demonstrates the ability to learn and pass assessments/training certificates.

Demonstrates pleasant phone and interaction skills with customers.

Target pay: $19/hr

Compensation Range:

$25,640.00 - $49,440.00

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\Notice\for\California\Candidates\Original\file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\Tuce\Book\Original\file.pdf)

Check out the road to a career at UMB

Similar Jobs

Purchasing Assistant Direct Hire

Acloche LLC • Sunbury, OH • 2h ago

Management & Administrative

Entry-Level Buyer / Purchasing Assistant (Direct Hire) Location: Sunbury, OH Pay: $22.50 per hour Job Type: Full-time, Direct Hire Start Your Supply Chain Career with Acloch ! Are you looking to break into the world of p...

2h ago

Go to Apply

Senior Manager, Industry Solutions, Veeva Life Science

Deloitte • Columbus, OH • 5h ago

Management & Administrative

The Team Deloitte's Industry Solutions combine deep business experience with cutting-edge technologies to help solve your most pressing challenges. Designed for each sector and integrated with Deloitte's unique IndustryA...

5h ago

Go to Apply

(USA) Supply Chain Quality Assurance Reports Clerk

Walmart • Groveport, OH • 7h ago

Management & Administrative

Position Summary... Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ( http://wd5.myworkday.com/walmart/d/task/1422$8072.htmld ) Sc...

7h ago

Go to Apply

(USA) Supply Chain Quality Assurance Reports Clerk

Walmart • Groveport, OH • 7h ago

Management & Administrative

7h ago

Go to Apply

Marketing Manager Learning Solutions

Stride, Inc. • Columbus, OH • 14h ago

Management & Administrative

Job Description SUMMARY: As a contract-based Marketing Manager, you will be responsible for developing, executing, and optimizing marketing strategies and collateral that empower B2B education partners to drive B2C enrol...

14h ago

Go to Apply

Operations Manager (Remote)

GovCIO • Columbus, OH • 15h ago

Management & Administrative

Overview GovCIO is currently hiring for an Operations Manager to support the Readiness & Employment System as we modernize the legacy system for Veterans Readiness & Employment Service. This position will be a fu...

15h ago

Go to Apply

Operations Manager - Regional Distribution Center - West Jefferson, OH

Target • West Jefferson, OH • 15h ago

Management & Administrative

The pay range is $73,000.00 - $132,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addi...

15h ago

Go to Apply

Regional Sales Manager

Cornerstone onDemand • Columbus, OH • 17h ago

Management & Administrative

Enterprise Growth Market Position Overview We are seeking a high-performing Regional Sales Manager to drive new business acquisition and strategic account expansion within a large, high-potential territory. This role is...

17h ago

Go to Apply

AI Enablement and Quality Engineer - Senior Manager

PwC • Columbus, OH • 19h ago

Management & Administrative

Specialty/Competency: IFS - Information Technology (IT) Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in information technology operations focus on managing and ma...

19h ago

Go to Apply

Metals Account Manager

NDC Technologies, Inc. • Columbus, OH • 1d ago

Management & Administrative

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.