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Customer Service Representative

TEKsystems • Oak Forest, IL • 8h ago

Customer Service Representative (Contract-to-Hire)

Location: Oak Forest, IL (On-site)

Pay Rate: $18-$20/hour

Duration: 6-month contract with strong potential to convert to permanent

Schedule: Full-time, daytime hours

About the Role

We're seeking a Dispatcher / Customer Service Representative to join a close-knit, collaborative office team in Oak Forest, IL. This is a contract-to-hire opportunity with long-term growth potential for someone who thrives in a fast-paced, customer-focused environment and enjoys working as part of a supportive team.

In this role, you'll serve as a key point of contact for patients, providers, and internal teams, handling order processing, referrals, and insurance-related documentation while delivering excellent customer service.

What You'll Do

Handle approximately 30 inbound calls daily and 40-50 outbound calls related to order processing and referrals

Assist with walk-in customers and perform basic DME order entry

Navigate multiple EMR systems to obtain and review required documentation

Enter, verify, and maintain accurate information in EMR systems, including authorizations and expiration dates

Communicate trends, issues, or insurance-related updates to Customer Service and Management

Verify insurance carriers in the database and request additions as needed

Contact patients when documentation does not meet payer guidelines to provide updates and alternative options

Respond to all calls and emails promptly, meeting service and quality goals

Accurately document all interactions according to standard operating procedures

Meet quality assurance standards and performance metrics

Assist with customer complaint resolution and problem-solving

Utilize company tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and internal "How-To" resources

What We're Looking For

Required Qualifications

1+ year of customer service experience, preferably in a call center, dispatching, or order-entry environment

Experience handling high-volume calls (40+ per day)

Basic to intermediate experience with Microsoft Office

Strong time management, multi-tasking, and problem-solving skills

Comfortable navigating multiple systems and learning new technology

Preferred (Nice to Have)

Durable Medical Equipment (DME) experience

Demonstrated job stability and long-term tenure in past roles

Work Environment & Culture

Small, friendly office with 4-5 team members on-site (drivers are often in the field)

Training may include a few days at the Elmhurst location

Extremely supportive, team-oriented culture-coworkers are always willing to help

Regular team celebrations, office events, potlucks, and outings

Leadership that values collaboration, growth, and recognizing wins

What's In It for You

Opportunity to convert to a direct-hire role after contract completion

Upon direct hire, benefits include:

Health, Dental, and Vision Insurance

401(k)

Paid Time Off (PTO)

A welcoming environment where your contributions are valued and noticed

Job Type & Location

This is a Contract to Hire position based out of Oak Forest, IL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oak Forest,IL.

Application Deadline

This position is anticipated to close on Apr 17, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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